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Refunds/Returns Policy

Please check at the time of delivery that your order is correct. The product carton should be sealed and unopened.
If you are unhappy with the state of delivery, please do not accept it, or give a signature, and ask the delivery agent to return the products to us. You should then contact us by calling our sales team on 01434 323232.

If you are not satisfied with your goods for any reason, you have the right to cancel your order within 14 days from the date of delivery for credit or refund provided that you return the goods as sold in pristine condition in their unopened original packaging with all components and accessories.

In the unlikely event that you have a faulty product upon receipt, or within 28 days of delivery, we will offer you a choice of a replacement or refund. For the remaining part of the warranty, we will normally offer to repair or replace the product. The returns policy does not affect your legal rights.

Goods returned to us must be complete, unused, and in as new condition; for example, if you have opened the box to examine the product it must have been done so without damaging the box and packaging or damaging the product in any way and must be repackaged as received. You must notify us of your intention to return the goods by calling our Sales and Support Team within 14 days from the date of delivery.


All goods supplied are covered by the terms and conditions of the manufacturers guarantee for a minimum period of 12 months.This guarantee specifically excludes faults caused by accident, neglect, misuse or normal wear and tear.

In addition, routine maintenance (cleaning of dirty audio/video heads etc), consumables (plug fuses, cables, batteries, ink cartridges etc.),cosmetic damage and tuning of channels are not covered. If the goods are being used in a non domestic environment, e.g. a place of work, the manufacturer may not offer any guarantee.

Contact Details

For order queries, our sales team can be contacted between the hours of 8:30am - 5:00pm Monday-Thursday and 8:30am - 3:00pm on Fridays, please call on 01434 323232 or alternatively email us on play@dutchwest.co.uk.

Dutchwest Ltd
West End Estate
Haltwhistle, Northumberland,
NE49 9HA.