Dannii Matthews is trading name of J D Robinson; a family owned and operated business now with 13 years of history in eCommerce. Our offices, warehouses, and distribution center are based on the Wirral peninsula-just a stone's throw from Liverpool City Centre.
Our entire staff takes pride in excellent customer service and business practices, which have been honed over the years in the online trading world of lingerie. We're passionate about our products, our service, and our standards. We're small enough to pack your order with care and ensure it's shipped the same day you press the "buy" button, yet large enough to keep your favourite items stocked for a convenient, luxury shopping experience.
When purchasing a shapewear item from us, you can be assured of its quality. We stand behind the brand names of every product we carry!
Thank you for choosing to shop with us. We consider it a pleasure to serve you.
Returns PolicyWe are proud to offer a no quibble returns policy valid for 30 days from date of shipping. If you need to exchange or return an item then please follow the instructions on the returns note that came with your delivery. If you do not have this then please return your order to: Dannii Matthews (Returns)7 to 11 The FoundryMarcus StreetBirkenheadWirralCH41 1EU Tel: 0845 269 8399Email: email@example.comPlease ensure that you enclose your order number, we also recommend that you use a signed for service since we can not be held responsible for returns not received here.ExchangesUpon receipt of your unwanted item and the completed exchange form we will begin to process this as a normal order and you can expect to be in receipt of exchange with 3 to 5 days.RefundsIn the event that you require a refund then subject to acceptance we will issue this to the payment method originally used within 14 days of receipt of return.General Return NotesFor hygienic purposes, when trying on any garments please ensure that you do so over your own underwear. Do not remove any labels, tags or accessories until you are happy with you purchase. Failure to follow this will more than likely result in us not accepting you return.
In the event that you require a refund then postage charges will also be returned unless you have chosen the Next Day or Saturday shipping service and in this instance we will refund only the item cost. We recommend that you return items by a trackable method and these costs will be your responsibility unless the reason for return is due to an error on our part.