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FAQs - Frequently Asked Questions

Q: How long will my order take to arrive?
A: Most orders are dispatched within one working day and typically take 4-7 working days for UK delivery. We kindly ask you wait upto 10 working days before contacting us to initiate an investigation.

Q: Do delivery times vary?
A; Yes, We aim to dispatch your order within one working day. Orders
placed before 12pm will normally be dispatched on the same day.
Orders placed after the 12th of December cannot be guaranteed to arrive
before Christmas.

Q; Are all your products genuine?
A: Yes all our products are sourced from Official Distributors, so we
can assure and guarantee our customers the highest quality products at the very best

Q: Is shopping with Deals Direct secure?
A; Shopping with Deals Direct is 100% safe. The checkout and payment is handled entirely by Play-Rakuten and utilises the highest level of encryption.. We do not see or store your credit / debit card details
at any time. As soon as you click to confirm your order your credit
card details are encrypted and processed immediately.

Q; How do I return an item/order?

A: If you have any issue with an item you have ordered please request a RMA number. This will help us resolve your issue more
quickly. In order to obtain an RMA for an item
you wish to return please email us stating your play order number, your email address and the item you wish to
return, inclusive of the reason for the return.