• Hello,Welcome to Play.com.  . (Not youSign in?) | Register
  • 0 SuperPoints
  • Your Account
  • Help


FAQ

How long does delivery normally take?

All orders are dispatched the same day if the item is ordered before 3pm. All our items are shipped 2nd Class Royal Mail and can take up to 3-10 working days. Any doubts, please feel free to contact us - we will always be happy to help!

What if my item(s) get lost in the post?

 

Orders are sent by post and will typically arrive within 4-5 working days in the UK and longer if delivered abroad. Due to the postal system's unpredictability, we have to allow up to 14 days before we can assume that the order has been lost.  After 15 days, if your order has still not arrived, please let us know by using the form on the Contact Us page - be sure to include your order number, name, contact details and the item you purchased.

 

What if some of the items I've ordered are missing?

We generally send each part of your order separately, to make sure you get everything as quickly as possible. Please don't worry if it doesn't all arrive at the same time - multiple items may arrive over the course of a couple of days. 

 

What if the item(s) are damaged when they arrive?

We use appropriate packaging for each of our products, but in the unlikely event that your item arrives damaged then let us know by using the form on the Contact Us page, making sure you include all the relevant information we would require i.e. your order number, name, contact details, the item you purchased as well as the problem with it.

 

What if the item(s) are faulty when they arrive?

If your item arrives faulty then let us know by using the form on the contact us page. Please try the item on more than one player - we can then confirm the issue is definitely with the item. This will ensure the replacement service is as quick as it should be.

 

What if the item is no longer required?

If you decide you no longer want the item we will accept the return within 7 days, as long as the packaging is intact and there is no damage to the item. Prior to returning please let us know by using the returns form - be careful to include all the information requested.

 

What about returns?

If you wish to return any of the items purchased from us, you have seven days from the day after you received the goods to send them back for a refund of the item (excluding cost for deliveries outside the UK) with no questions asked. All we require is that the item(s) are still in their original packaging and condition. Before returning any items, you need to let us know by using the relevant form on the returns page - be careful to include all the information requested. Any items returned without a notification code will not be refunded. This is in line with UK distance selling regulations. Full details of your rights are available from The Office of Fair Trading.

 

Who pays for the postage of returned goods?

If the goods are being returned due to a fault or down to an error by directoffersuk, all postage costs will be covered. In all other instances you will be responsible for return postage.

 

Will the DVDs work on my DVD player?

Yes they will - as long as your DVD/Blu Ray player is compatible with the region of the disk. For example, the majority of our DVDs are region 2 (unless stated otherwise) which will work with any DVD player that was bought within Europe, Egypt, Greenland, Japan, Middle East and South Africa.

 

Are your CDs copy protected?

A few of our CDs will be copy protected - this decision is made by the record labels. We??re constantly expanding our range and sourcing the best prices, and each title is treated differently. Due to this we cannot guarantee whether a title has copy protection or not.