Frequently Asked Questions:
What delivery options do you offer?We offer a standard delivery service which is FREE and is sent by Royal Mail 2nd Class Post.
We also offer an express delivery service which is an additional charge. Orders placed by 12pm Monday - Friday will be sent on a next working day service with Fed Ex (subject to items being in stock).
How much does delivery cost?Standard delivery is FREE.
Express delivery is £4.95
After I have placed my order how will I know when ithas been sent?As soon as your order is despatched from our Warehouse you will be sent an email to confirm that it is on it's way.
Once my order has been dispatched when will I receiveit?Standard Delivery in most cases will be with the Royal Mail and normally takes around3-5 working days.
Express delivery is a next working day service via Fed Ex on all orders placed and confirmed by 12pm Monday - Friday.
If you have not received your delivery within 3-5 days then can you please check that your parcel has not been left with a neighbour as the Royal Mail now operate this policy unless you have contacted them and opted out.It is also worth making contact with your local sorting office. Royal Mail do not always leave a card at your delivery address and will hold on to the package at the sorting office for up to 2 weeks before returning it to us.Royal Mail do not class a package as lost until 15 working days after dispatch and we cannot resend a package until this time has elapsed. If the item is being delivered to a work address, please can you check your company mailroom to see if the parcel is being held there.
What do I do if I have not received my order?Should your order not arrive within the estimated time please contact us so that we can class the item as 'Lost In Post' and investigate with the delivery company. Please remember that we cannot investigate any missing orders until 15 calendar days have passed for UK deliveries.
Do you deliver on Bank Holidays?Bank Holidays are not classed as working days so we do not include these in our estimated delivery times. In this instance you should expect delivery on the next working day.