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Returns and Refunds


Faulty Goods:

All goods are sold as new unless otherwise stated on the individual listing. Any item found to be faulty or damaged when received must beretuned to us within 7 days of receipt.

Wrong Item Delivered:
If we deliver the wrong item, please contact us within 7 days of receipt and we will arrange to collect and replace your item as quickly as possible.

Change of Mind:
If you simply change your mind and want to return the goods for exchange or refund, you must return the goods to us within 7 days of receipt. The goods must be returned to us intact and in a saleable condition. You must return the goods at your own cost. If you are returning the goods for refund, we will refund the full cost that you paid for the goods including any delivery charges, but we will not refund the cost of returning the goods to us.

Methods of Contact:
In the first instance please contact us through play@duncansretail.co.uk , so that your issue can be tracked and resolved as quickly as possible.

If you would prefer to speak to someone in person then you can contact us by telephone: 01225 783280 (Mon-Fri 9.30am-4.30pm)

Please note that none of the above affects your statutory rights.

Shipping Information

Your order:

To ensure the quickest delivery times, please select an address where someone will be present between the hours of 9.30am and 4.30pm. We aim to dispatch all orders within 2 working days.

UK Orders
RegionShipping Time
UK3-5 days

Please note that our shipping timescales can not be guaranteed.  We regret that delays may occur, especially during busy periods such as Bank Holidays and severe weather conditions.

Cancellation/Change of address on order

We regret that once you have submitted your order we are unable to amend/cancel your order details. Please ensure that you check that your order details are correct prior to submission.