Small items and Non-Plasma TV's up to 42"
All of our orders are shipped via Initial City Link / DPD or Royal Mail 1st Class/1st Class Recorded (except Plasmas and over 46" TV's, that are sent via a specialist courier).
Please ensure you have an up to date daytime contact telephone number on your account should we need to contact you about your delivery (see below).
- We aim to ship orders within 2 Working days; most orders are shipped on a next day basis.
- You will receive a despatch notification email containing your tracking number when your item is despatched.
- Delivery of your item will take place between Monday-Friday and between the hours of 09:00am-5:30pm and must be signed for at the registered address. Items will not be left in garages, porches etc or left with neighbours.
- All courier deliveries will be attempted twice, with a calling card left each time. If the item is returned to us as a failed delivery after 2 attempts, the order will be cancelled and refunded once we receive the item back. A fee of £10.00 may be charged for further deliveries.
- Items will only be delivered to the ground floor door of your property.
- We can only ship to Mainland UK & Northern Ireland; we regret that we cannot deliver to the Channel Islands, Isle of Man, Shetland & Scottish Islands or the Republic of Ireland.
DPD Deliveries Only
??If you have provided us with a mobile telephone number, DPD couriers will send you a text message on the day of delivery advising of the approximate time slot for delivery.
??If you have not provided us with a mobile telephone number, DPD couriers will email the provided email address on the day of delivery with the approximate time slot for delivery.
??Please note any quoted time slot is approximate and does not guarantee delivery between those times.
All Plasma and over 42" TV's
If you have ordered a Plasma TV or a TV larger than 42 Inch, it will be delivered by a specialist freight courier due to the size/weight of the item.
- Ensure you have provided us with a contact phone number.
- We cannot arrange a delivery without a phone number.
- Orders are normally shipped within 2 working days
- Specialist freight deliveries can take up to 5 working days to deliver, you will be informed in advance of your actual delivery date.
- Deliveries will only be made to the ground floor door of your property, items will not be taken upstairs or in lifts. Please ensure you have sufficient help available on your delivery date.