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RETURNING GOODS

To return goods to emartbuy, you need to obtain a Returns Form which will be emailed to you. Please send an email to orders@emartbuy.co.uk requesting the same. The form needs to be completed and sent along with the goods. Please ensure that...

The goods are sent by recorded delivery i.e. we would have to sign to receive it
They are well packed to avoid any damage during transit
Form emailed is duly completed with all details required
Any other relevant information.

The goods need to be sent to the following address:

Emartbuy/PlayReturns
Komputer Solutions Limited
51 Northwood Street
Birmingham
B3 1TX
United Kingdom

RETURNS AND REFUNDS

Under The Consumer Protection (Distance Selling) Regulations 2000. You have the right to cancel an order without reason by the end of the seventh working day after the day on which you receive your goods. This does not apply to business to business transactions. The Buyer must obtain a Return Form by emailing returns@emartbuy.co.uk. The Returns Form will be valid for a period of fourteen days from the date of issue by Emartbuy.co.uk. Emartbuy.co.uk reserves the right to refuse delivery of Goods after this period. All Goods are returned at the Buyer's own risk and we would advise that you use a recorded-delivery service for small items and an insured courier service for larger items. We will not refund any product which has been 'specifically ordered' for you unless faulty. This does not affect your statutory rights.
Shortages in order received

In the extremely unlikely event that not all items of your order are received by you, you must inform Emartbuy within 48hrs receipt of the goods. Unfortunately we cannot accept claims after that time.
Faulty Product

Should a product ever fail to operate or become faulty simply notify us by email to orders@emartbuy.co.uk, obtain a Return's Form and return it in its original re-saleable packaging and condition. We will exchange it for new or replace it with a model of equal or higher value or credit the invoice price at our discretion.
Incorrect goods ordered

Sometimes we order a product not knowing if it will be suitable for the device ordered for. If you have ordered the wrong product, email orders@emartbuy.co.uk, obtain a Returns form, send the product unopened and in its original re-saleable packaging for an exchange or a full refund at our discretion. Emartbuy.co.uk reserve the right to charge a 20% re-stocking fee (excluding VAT) in the event that a product that is returned is not faulty or has been opened. Postage and packing may not be refunded unless the goods are faulty.
Goods damaged in Transit

In the unlikely event your order is damaged in transit please contact us immediately on 0871 2107035. Please also retain the original packaging for returning with your order. We will arrange for a prompt replacement or refund, whichever you prefer.