Delivery & Returns
Items are dispatched within 3days* once payment has cleared. We do not ship on weekends and bank holidays.
We only send replacement items out once the delivery company confirms the item is lost. This can take up to 15 working days. We send items via 2nd Class post, RoyalMail Tracked, RoyalMail Special Delivery or ParcelForce / Hermes for heavier items. The choice of delivery method depends on the value and the weight of the item.
*In special circumstances this may not be possible.
As per distance selling regulations, please email us within 7 days of receipt if you wish to return your item as unwanted for a refund. Once you have received returns authorisation, the unwanted item must be returned to us within 7 days.
Items that are unwanted or ordered incorrectly must be returned in the same condition they were received in with the original packaging and all parts. The buyer will then receive a full refund but they must cover return postage costs.
All items come with a manufacturers warranty; however, for some items the customer will have to contact the manufacturer directly for replacement and others we will replace. We will advise which is applicable.
For all returns authorisations please contact us and state the reason for return. If you do not get a reply within 48 hours (Monday - Saturday 9am-5pm) then please call us on 01388 537272.
In the unlikely event that items are lost in the post we can send a replacement after 15 working days (21 days for International orders) but unfortunately, we are unable to refund due to risk of fraudulent claims.