Eon Customers Returns DeptPegasus HouseBentallsBasildonEssex.SS14 3BX
Please keep proof of postage. Your parcel is your responsibility until it reaches us, so we recommend using Royal Mail registered post. We cannot accept responsibility for parcels that get lost on the way to us I need a size up/down.Can I get an exchange for a different size on my item without paying delivery again?We appreciate that when buying online, it may take a couple of goes to discover the right size for you. So if you require a size up or down on the garment you have purchased, we can arrange (stock permitting) for this to be sent out to you, for no additional delivery cost
I have received a faulty item.
- Your Order Number- Product Code/Product Name- Details of the fault
The item I received wasn't the right one!
Have you received my return?
As soon as your return has been processed by our warehouse, we'll email you to let you know. In the unlikely event that you don't receive this email within 10 days of posting your parcel to us, please get in touch with Customer Care, and we will investigate into the status of the return.We strongly recommend that you opt for recorded delivery, as we cannot be held responsible for any parcels lost in the post, and we will not be able to credit your refund if receipt of postage is not obtainedIf you have returned your parcel using Recorded Delivery or another service that can be tracked, please give us the reference number when you contact us.
Important Note - In the interest of hygiene we are unable to refund or exchange underwear items.
When will I receive my refund?
We will process a refund within 5 working days of receiving your parcel, and email to let you know we have received and processed it.
After the receipt of this email please allow another 5-10 working days for the refund to be credited to your account. The amount of time this takes will depend on which bank or card issuer you're with, and I'm afraid is something we have no control over.
We will credit your refund to the same card you used when you place your order. If we can't do this (perhaps your card has been declined, cancelled or has expired), we'll send a cheque to your billing address.
Why have you not refunded the delivery charge?
We are sorry, but this charge is non-refundable as it pays for the service of delivery, which you received.However, if we sent you the wrong item or faulty item, just contact Customer Care - if we acknowledge this fault we will not deduct the postage charge.
We strongly recommend that you opt for recorded delivery, as we can not be held responsible for any parcels lost in the post, and we will not be able to credit your refund if receipt of postage is not obtained.
Contact Us.Phone: 01268 288124Email: firstname.lastname@example.orgEon Customers Returns DeptPegasus HouseBentallsBasildonEssex.SS14 3BXCompany Registration Number: 3486321Vat Registration Number: 131230278