Refunds And Exchanges
If for some reason you are not happy with your product you can return it to us for a refund or exchange.
In order to qualify for a refund or exchange, you must request your RAN within 14 days of receiving your item, having taken good care of it and kept it in an unused state, complete with packaging and all it's components. See below for details on how to get your RAN and returning your item.
The refund will be made direct to the credit/charge card originally used to place the order. The refund will be made as soon as the item has been returned. You will not be refunded for the P&P of your item, but please be aware that you are responsible for the returned item until it has reached us. We recommend using a secure delivery method which requires a signature upon receipt such as Royal Mail Recorded Delivery. This does not affect your statutory rights.
Our products are packaged to ensure they arrive to you in good condition. However very occasionally items will arrive damaged or with defects. If this does occur then please see below for details on how to return your item. Once we have received and inspected the returned item, we will replace the item free of charge. Should a refund be requested, then the refund will be made as soon as the item has been returned.
In these circumstances we will also pay you the cost of the return postage. Please obtain a proof of posting certificate from your Post Office to enable us to process the refund for your return postage costs. This does not affect your Statutory Rights.
You will normally receive two emails form us. The first email is your confirmation of order. This is confirmation that we have received your order. It is not confirmation that the order you have placed is guaranteed to be in stock or that it can be fulfilled. Sometimes errors do occur in our stock inventory or other customers order just before you. We cannot be liable or responsible for any loss occurring because your items are not in stock. We will endevour to contact you as soon as possible if this is the case. The 2nd email you get from us is your email receipt and means that your order has been processed, your item(s) are in stock and are being shipped.
We will make every effort to deliver your order within the time estimate (the estimate is in working days unless otherwise stated) provided on our website. However, this is an estimate, and delivery within the time quoted cannot be guaranteed. If the goods are not delivered within the time we have estimated, please feel free to contact us by telephone (08445 090 444) or email and we will try to resolve the issue promptly. We will not be liable for any loss caused to you by late delivery over the estimated provided.
Please note that we do not dispatch goods to PO Boxes and reserve the right to cancel any order where the address is later found to be a PO Box.
We are happy to Refund or Exchange your goods as long as you can answer YES to all of the following:
- The Refund/Exchange request takes place within 14 days from when the item was received.
- The goods remain complete and undamaged preferably with the original packaging.
- The cost of the return delivery shall be paid for by the sender, unless otherwise agreed by us.
- If your item is faulty and under warranty.
If you wish to return or exchange your goods please contact us to obtain a valid Returns Authorisation Number (RAN).
Company Info: Internet Fusion Ltd, Fusion Way, Bolingbroke Road, Louth, Lincolnshire LN11 0WA Company No.6012780