Here at Films and Figures Customer satisfaction is our number one aim so we will go above and beyond to ensure your happy with your order, We send all our items from our High street UK shop.
We stock hundreds of different titles for you to choose from and we also carry multiple copies of our top sellers to ensure you the customer get what you want first time, We post all our orders within 24-48 hours depending on your order time and offer full email support from 9am-7pm 7 days a week.
We ask that if you should find an issue with your order all you need do is contact us via email at firstname.lastname@example.org and we will sort anyissues for you ASAP.
We offer a no quibble no mess refund policy, As long as your item is as sent to you we are happy to arrange you returning it for a full refund within 28 days, Faulty items can be replaced or refunded as well in the same 28 day timescale.(Please note we will not cover your postage costs on unwanted items). We will cover postage costs if the item is faulty but all faults will be fully investigated before refunds will be issued.