Here at Films and Figures Customer satisfaction is our number one aim so we will go above and beyond to ensure your happy with your order from the moment you click buy from us to the second your putting it in your entertainment system to view for the first time. We source all our products from retailers here in the UK and only sell official Region 2/B UK coded stock.
We stock hundreds of different titles for you to choose from and we also carry multiple copies of our top sellers to ensure you the customer get what you want first time, We post all our orders within 24-48 hours depending on your order time and offer full email support from 9am-7pm 7 days a week.
We are official stockists of N.E.C.A collectables, MattyCollector, McFarlane Toys, Diamond Select Toys, Playmates & Star Wars The Black Series, All our figures and playsets are posted via courier with full tracking number for online tracking for customers.
We ask that if you should find an issue with your order all you need do is contact us via email at firstname.lastname@example.org and we will sort anyissues for you ASAP.
We offer a no quibble no mess refund policy, As long as your item is as sent to you we are happy to arrange you returning it for a full refund within 28 days, Faulty items can be replaced or refunded as well in the same 28 day timescale.(Please note we will not cover your postage costs on unwanted items). We will cover postage costs if the item is faulty but all faults will be fully investigated before refunds will be issued.