Our Returns Policy is really simple
When you receive your item, you must check it as soon as possiblefollowing receipt and always before use. Please ensure that you check any CD,DVD or Blu-ray on a second machine before returning it to us. We are notresponsible for incompatibilities caused by DVD players that have been modifiedto disable regional encoding. Please ensure that a returns authorisation numberis obtained before attempting to return any items to us (please see the sectionheaded ??What to do to return your item to us?? below).
Your right to change your mind
We've all done it, ordered something and then realised later that it isno longer needed. You have 14 days to cancel your order under our 14 day returnperiod policy, which starts on the day after you received the item. It's sosimple, please follow the steps set out below (please see the section headed"What to do to return your item to us"). All items must bereturned unused and in the original packaging as they were in when received byyou.
Wrong item received
We apologise if you have received the wrong item by mistake. This is notcommon and we want to resolve this as quickly as possible for you. To receive arefund or a replacement, you must return the item in the same condition youreceived it and within 14 days from the day on which you received the item.
Damaged or faulty items
Please accept our apologies if you have received an item that is damagedor faulty. We understand how frustrating this can be and want to resolve thisas quickly as possible for you. If you believe that the item is faulty, in thefirst instance, please check the item (i.e. a CD, DVD or Blu-ray) on a secondmachine before returning it to us and/or contact the manufacturer who may beable to offer troubleshooting support. If the problem cannot be resolved,please contact us. You will need to tell us exactly what the fault is and assoon as possible after discovering the fault. Our Returns Policy for faultyitems upholds your statutory rights.
Item not received
We apologise if you have not received your item. This is not common andwe want to resolve this as quickly as possible for you. To receive a refund ora replacement, you must inform us that you have not received your item within21 days from the day on which you received an email from us confirming that theitem had been dispatched.
Your statutory rights
Our Returns Policy does not affect your statutory rights.
We ask you to keep all warranty information that may accompany your itemas this may give you extra rights.
Technical support services
Please note that we are unable to provide technical support on any ofthe items we supply. We request that you ensure that the item will run on yourmachine before ordering as we cannot be responsible for incompatibilities with yoursystem.
What to do to return your item to us
Any item you have accepted and then return is your responsibility untilit reaches our warehouse. Please therefore ensure that you send your item backto us using a delivery service that insures you for the value of the goods.
Returning Items Purchased as Part of aSpecial Offer
Where you have purchased a number of items as part of a specialmulti-buy discount offer (e.g. buy two items for £10 or buy one item and getanother item free) and you subsequently wish to return one of the special offeritems, if one or more of the special offer items has already been dispatched wewill ask you to return to us all items forming part of this special offer (inthe condition set out in the section headed "Your right to change yourmind" above and in accordance with the process set out in the sectionheaded "What to do to return your item to us" above) in orderto receive a refund. Please contact our customer services team for furtherinformation.
If none of the special offer items have been dispatched, then you maycancel the order by contacting us through the "My Account" section of the website.
If you believe that one of the special offer items is faulty, please seethe section headed "Damaged or faulty items" above.
What we'll do next
All products returned to us are checked by our Returns Department. Ifyou are entitled to a refund then we will refund the price of your item(including the cost of delivery). Returns are usually processed within 7working days of receipt of a cancelled order, and at the latest within 30 daysof receipt. We will refund the original credit/debit card used to purchase theitem.
Return of replacement goods
If an item you ordered was found to be faulty and we replaced it, youhave the right to cancel your order in respect of the replacement productwithin 7 working days starting on the day after you received the replacementitem and receive a refund.
Christmas period returns policy
We don't want you to worry about anything during the Christmas holidayperiod, so that you can relax and buy all your gifts before the Christmas rush.We therefore have an extended our returns policy for Christmas ?? all itemspurchased after the 31st October in any year can be returned up until the endof January in the year immediately following the previous year.
If you are not satisfied with the wayin which we have handled the return, replacement or repair of any item, weapologise. We want to resolve the matter. Please contact our customer servicerepresentatives here: firstname.lastname@example.org