All products sold by Grand Gadgets are protected by a one year guarantee which covers manufacturers faults and defects. Faulty Products if any are replaced within 28 days. Returns if any, must be packaged securely and must include all order details including user ID, item number and reason for return. Unwanted items must be returned in unopened and brand new condition as received by the buyer with all packaging and parts included. We must be notified within seven working days after the day the order is received for any cancellations to take place. The buyer is responsible for all return costs and we recommend using recorded delivery for all returns. Unwanted returns with no mistake on our part will be refunded (subject to terms) minus a small charge to cover our costs. Please note that it can take up to 5 working days to process returns.