Please contact us by email before returning your item and we will issue a returns label along with a returns number.
Our return address is -
C/o Triumph Retail
1 First Avenue
Maybrook Industrial Estate
Returns Policy -
Unwanted Goods- If you return the product (having taken reasonable care of it, complete with packaging and all components, and returned to us in 'as new' unopened condition) within 30 days of the date on which you received it, we will refund you any money which you have paid us for the product. Please allow up to 30 days for refunds to be processed. Please note that postage costs are non-refundable. Please note that products must be returned to us in 'as new' condition in order to qualify for a refund. Postage costs for the return of unwanted goods are at your expense, and are not recoverable by you.
Faulty Goods (within 30 days of purchase)- If you return an item to us which is faulty, we will need the goods to be sent back to us for testing and replacement or refund. Please follow the instructions for information on how to send the goods back to us which you will receive with your order, and we will provide a freepost label for the items return. Please ensure you receive a certificate/proof of posting from your post office when returning Faulty Goods to us.
Faulty Goods (within Manufacturers Guarantee)- If a product fails during the warranty period, it may be that the manufacturer operates a repair or replacement scheme and you must contact us prior to sending the product back. If we do ask you to return the item to us, it is your responsibility to ensure that the goods reach us safely and we recommend that you send items back to us via an insured, signed for, postal method such as Recorded Delivery or Royal Mail Standard Parcels with an appropriate level of postal insurance. When we have receive the goods, we will test them and if found to be faulty we will either send the product back to the manufacturer for repair (which can take up to 30 days to process) or send a replacement product to the same or higher specification. Postage costs for the return of Faulty Goods outside of 30 days of purchase but within the manufacturers guarantee period are at your expense, and are not recoverable from us.