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RETURNS


30 Day Money Back Guarantee

We want
you to be completely happy with your purchase.  In the event that you
are unhappy with any goods received, you have the right to return the
goods under the terms of our 30 Day Money Back Guarantee.

Should
you wish to return an item, please send it back to us within 30 days of
purchase. Returned items must be in a sellable condition, complete with
all components and their original packaging intact.

We
regret that any items received that are not in a sellable condition will
be returned to you.  All returns will be inspected and a refund for the
product(s) processed within 7 days of receipt of the parcel at our
warehouse.

This guarantee is in addition to your statutory Cancellation Rights under the Distance Selling Regulations Act 2000.
Under these Regulations, you are entitled to cancel a contract within 7
working days after the day on which you received the product(s) and
return the item(s) for a full refund of the purchase price and delivery
charge.  Returned items must be unused, with all components and in their
original packaging.

A £3.99 return delivery charge will be deducted from your refund.

Procedure

 

  1. Please complete the return form in your parcel.
  2. Enclose
    the form inside your parcel, package the item carefully to avoid damage
    during transit and affix the pre-printed Collect+ label on your parcel.
  3. Visit www.collectplus.co.uk/menkind and find your nearest Collect+ store. Take the parcel to your chosen local outlet.
  4. Once we receive your parcel, we will process your refund within 7 days.

 

We cannot be held responsible for goods in transit back to us. All returned items must be sent back to us using the Collect+ service from UK mainland addresses, or the alternative service indicated on your dispatch note.

 

If your order is more than 30 days old, or you have received an incorrect or damaged item, please contact customer services immediately.

 

Collect+

Collect+
is a convenient way to return parcels via local shops trusted by
thousands of busy people every day. There are over 4500 Collect+ stores
throughout the UK and most are open from early in the morning until
late, 7 days a week.

If you have mislaid your dispatch note, please email customer services via our contact us page and we will provide a replacement Collect+ label.


Faulty Items

Our
products are manufactured and inspected to the highest standards. If
however, your item develops a fault within 30 days, please return it to
us indicating whether you require an exchange or refund. 
Refunds/exchanges
are subject to reasonable expectation of performance and fair use in
accordance with the manufacturer??s instructions.

Once
inspected by our quality team, any faulty products will be exchanged or a
full refund will be processed, inclusive of postage costs.

If a product develops a fault outside of 30 days, please contact customer services via our play.com store account.