30 Day Money Back Guarantee
We wantyou to be completely happy with your purchase. In the event that you are unhappy with any goods received, you have the right to return the goods under the terms of our 30 Day Money Back Guarantee.
Should you wish to return an item, please send it back to us within 30 days of purchase. Returned items must be in a sellable condition, complete with all components and their original packaging intact.
We regret that any items received that are not in a sellable condition willbe returned to you. All returns will be inspected and a refund for theproduct(s) processed within 7 days of receipt of the parcel at our warehouse.
This guarantee is in addition to your statutory Cancellation Rights under the Distance Selling Regulations Act 2000.Under these Regulations, you are entitled to cancel a contract within 7working days after the day on which you received the product(s) and return the item(s) for a full refund of the purchase price and delivery charge. Returned items must be unused, with all components and in theiroriginal packaging.
A £3.99 return delivery charge will be deducted from your refund.
We cannot be held responsible for goods in transit back to us. All returned items must be sent back to us using the Collect+ service from UK mainland addresses, or the alternative service indicated on your dispatch note.
If your order is more than 30 days old, or you have received an incorrect or damaged item, please contact customer services immediately.
Collect+is a convenient way to return parcels via local shops trusted by thousands of busy people every day. There are over 4500 Collect+ stores throughout the UK and most are open from early in the morning until late, 7 days a week.
If you have mislaid your dispatch note, please email customer services via our contact us page and we will provide a replacement Collect+ label.
Our products are manufactured and inspected to the highest standards. If however, your item develops a fault within 30 days, please return it to us indicating whether you require an exchange or refund. Refunds/exchangesare subject to reasonable expectation of performance and fair use in accordance with the manufacturer??s instructions.
Once inspected by our quality team, any faulty products will be exchanged or afull refund will be processed, inclusive of postage costs.
If a product develops a fault outside of 30 days, please contact customer services via our play.com store account.