My order hasn't arrived! What should I do?
Within the UK the majority of First Class deliveries arrivewithin 3-5 working days from dispatch. Unfortunately, sometimes items may takelonger due to postal service delays and backlogs. Please allow 14 working days foryour item to be delivered.
We do like to keep up to date with items that have not beenreceived by our customers, so, if after 7 working days your item has notarrived, please feel free to contact us and we will do our utmost to help.
When you order from GameSlot, you receive a dispatcher message.The first person who you should contact about your delayed item is your dispatcher. They will then make noteof this missing order and take the relevant steps to assist you.I've contacted my local sorting office and they don't have
the item. What can be done?
Unfortunately we have to allow Royal Mail 14 working days todeliver before an item can be declared missing.
If after this time your item has still not arrived pleasecontact your dispatcher and they willassist you with the further steps. We are happy to replace items (stockpending) or offer a full refund.
I have ordered a used game.
Does this game include an online code?
Any used item in stock which has online codes enclosed will beposted with these codes in the case. However this is not a pre-requisite forour stock items so a code will not always be enclosed as the previous owner mayhave discarded it after use.
Also, being that this item is classed as *USED* there is noguarantee that any on-line codes will still be valid.I'd like to return an item. How do I do this?
Please contact your item dispatcher and they will guide youthrough the needed steps to complete this process.
All items must be returned as they were received.