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Delivery Policy
GameXchangecouk package all orders securely and aim to dispatch all orders within 1 working day of payment clearing.
Standard UK orders are dispatched by First Class Royal Mail and over 90% arrive within 2-3 days.
UK Hardware orders are dispatched by traceable courier but should again arrive within 2-3 days.
For EU customers we use First Class Airmail so orders usually arrive between 3 and 7 working days (dependent on your location).
Lost In Post
If your order has not arrived please email us (through the Play.com system) and we will do our best to help.
Please note we abide by Royal Mail deadlines for "lost in post" so if your order fails to arrive within 10 working days (UK) or 20 working days (EU) we can arrange a replacement (if stock available) or a full refund.
If your UK console order has not arrived within 3 days please contact us so we can track your package for you and sort out any problems.