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All orders are dispatched within 1 working day of cleared payment
being received.

E-mail confirmation will be sent to let you know that your item
has been dispatched.

Please allow 14 working days before contacting us regarding loss
of the item in the postal service. If this is a courier delivery that has not
arrived please contact us as soon as possible.

We do advise that you check that your item has not been left with a
neighbour or any external cupboards that may be available to put items in that
are too large to fit through the letter box. It may also be the case that the
item has been returned to your local sorting office, we advise that you contact
your local sorting office to see it has been returned awaiting collection.

If your item has not arrived within 14 working days please contact
us and we will either replace the item or refund you in full via the payment
method used. (Please note that we need to allow 21 days for the EU.)

Larger items of high value will be sent via our couriers Interlink
Express within the UK or DHL for the EU.

For UK deliveries via Interlink Express you will receive an e-mail
or Text from Interlink express giving you a 1 hour delivery window. If you are
not available at this time you may re-arrange the delivery through Interlink. Alternatively
if you miss the delivery you can re-arrange the delivery via Interlinks website
with the delivery card that would have been left/

Time Scales:

Royal mail 1st Class aims to deliver next day although this is not

Royal mail 2nd Class aims to deliver within 2 to 5 days.

Global Mail time Scales:

Western Europe

2 to 5 Days

USA and Canada

3 to 6 Days

Rest of Europe

3 to 7 Days

Rest of the World

3 to 8 Days

Express DHL delivery will vary depending on the zone that you are

DHL Express courier do aim to deliver within 1 to 6 days depending
on the location. Please contact us for time scales for your specific location.

Any Question that you have regarding Deliver of you order please
contact us through Play.com

Christmas Shipping for 2013:

Please be aware of the following cut of dates for deliveries.

International Airmail including Airsure??
and International Signed For??


Wednesday 4 December

Asia, Far East (including Japan), New Zealand

Thursday 5 December


Friday 6  December

Africa, Caribbean, Central & South America, Middle East

Monday 9 December

Cyprus, Eastern Europe

Tuesday 10 December

Canada, France, Greece, Poland

Friday 13 December


Saturday 14 December

Western Europe (excluding France, Greece, Poland)



Non-Contract Services


Wednesday 18 December

2nd Class and Royal Mail Signed For??

Friday 20 December

1st Class and Royal Mail Signed For??

Monday 23 December

Royal Mail Special Delivery Guaranteed??


Business Contract Services


Tuesday 17 December

Business Mail (Sorted) Economy, Advertising Mail?? Economy

Wednesday 18 December

2nd Class Business Mail (Sorted or Unsorted), Advertising Mail??,
Publishing Mail, Royal Mail 48?? with/without sorting options

Thursday 19 December

Royal Mail Tracked 48??, Royal Mail Tracked Returns??48

Friday 20 December

1st Class Business Mail (Sorted or Unsorted), Advertising Mail??,
Publishing Mail, Royal Mail 24?? with/without sorting options

Saturday 21 December

Royal Mail Tracked 24??, Royal Mail Tracked Returns??24


Saturday 21 December

Publishing Mail Premium (posted by 01:00)