All orders are dispatched within 1 working day of cleared paymentbeing received.
E-mail confirmation will be sent to let you know that your itemhas been dispatched.
Please allow 14 working days before contacting us regarding lossof the item in the postal service. If this is a courier delivery that has notarrived please contact us as soon as possible.
We do advise that you check that your item has not been left with aneighbour or any external cupboards that may be available to put items in thatare too large to fit through the letter box. It may also be the case that theitem has been returned to your local sorting office, we advise that you contactyour local sorting office to see it has been returned awaiting collection.
If your item has not arrived within 14 working days please contactus and we will either replace the item or refund you in full via the paymentmethod used. (Please note that we need to allow 21 days for the EU.)
Larger items of high value will be sent via our couriers InterlinkExpress within the UK or DHL for the EU.
For UK deliveries via Interlink Express you will receive an e-mailor Text from Interlink express giving you a 1 hour delivery window. If you arenot available at this time you may re-arrange the delivery through Interlink. Alternativelyif you miss the delivery you can re-arrange the delivery via Interlinks websitewith the delivery card that would have been left/
Royal mail 1st Class aims to deliver next day although this is notguaranteed.
Royal mail 2nd Class aims to deliver within 2 to 5 days.
Global Mail time Scales:
2 to 5 Days
USA and Canada
3 to 6 Days
Rest of Europe
3 to 7 Days
Rest of the World
3 to 8 Days
Express DHL delivery will vary depending on the zone that you arein.
DHL Express courier do aim to deliver within 1 to 6 days dependingon the location. Please contact us for time scales for your specific location.
Any Question that you have regarding Deliver of you order pleasecontact us through Play.com
Christmas Shipping for 2013:
Please be aware of the following cut of dates for deliveries.
International Airmail including Airsure?? and International Signed For??
Wednesday 4 December
Asia, Far East (including Japan), New Zealand
Thursday 5 December
Friday 6 December
Africa, Caribbean, Central & South America, Middle East
Monday 9 December
Cyprus, Eastern Europe
Tuesday 10 December
Canada, France, Greece, Poland
Friday 13 December
Saturday 14 December
Western Europe (excluding France, Greece, Poland)
Wednesday 18 December
2nd Class and Royal Mail Signed For??
Friday 20 December
1st Class and Royal Mail Signed For??
Monday 23 December
Royal Mail Special Delivery Guaranteed??
Business Contract Services
Tuesday 17 December
Business Mail (Sorted) Economy, Advertising Mail?? Economy
2nd Class Business Mail (Sorted or Unsorted), Advertising Mail??, Publishing Mail, Royal Mail 48?? with/without sorting options
Thursday 19 December
Royal Mail Tracked 48??, Royal Mail Tracked Returns??48
1st Class Business Mail (Sorted or Unsorted), Advertising Mail??, Publishing Mail, Royal Mail 24?? with/without sorting options
Saturday 21 December
Royal Mail Tracked 24??, Royal Mail Tracked Returns??24
Publishing Mail Premium (posted by 01:00)