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If for any reason you are unhappy with your purchase, please contact us via email to arrange a return, prior approval from ourselves must be obtained before accepting a return. The item may only be returned, in its original condition, original packing with all parts, licenses and warranty cards, within 7 days of the date you received the item, and you will receive a full refund for the purchase price you paid for the item or a replacement if preferred. Shipping costs will only be refunded in the event of the product being faulty, up to the value of £4. Please note that it's not always possible to replace your item if it's out of stock, in these circumstances we will refund. This does not affect your statutory rights. _ 

Items listed as used cannot be returned for defects which were disclosed in the description of the item in the listing. In the case of a defective product, please provide a full description of the fault and with prior approval return the defective item in its original box (if any), with all warranty cards, licenses, manuals and accessories, to: _ 
Customer Returns Dept.
HUK
Unit A5
Frayling's Business Park 
Davenport Street
Longport
Stoke-on-Trent

United Kingdom, ST6 4LN

VAT Number 128 9394 74

Delivery Information

Delivery is to mainland UK only and costs £4.30 per item. Items are sent by our courier, FedEx or Royal Mail.

We aim to deliver all items within 3-6 working days of you receiving your confirmation of acceptance of order, subject to availability and unless otherwise stated by our customer service team, and between the times of 8am and 6pm. 

If you are unavailable to receive your delivery, we will leave a note stating that we have attempted to deliver your item.

If you require any additional information about shipping and charges, please contact customer services.

Contact Details

E-mail: Customerservice@georgeandfreddie.com

Telephone: 01782 814193 or 07816440136

Preferred method of contact is via email as unfortunately the office is not manned continuously, however if your email is not answered within 24 hours (Monday to Friday) then please feel free to call us.

[OUR CUSTOMER SERVICE OFFICE HOURS ARE MONDAY TO FRIDAY 9-5 - PLEASE ALLLOW 24 HOURS FOR INQUIRIES TO BE DELT WITH]