• Hello,Welcome to Play.com.  . (Not youSign in?) | Register
  • 0 SuperPoints
  • Your Account
  • Help

Who Are You?

GreatGearStore specialises in offering the largest collection of officially licensed clothing and merchandise possible. Inspired by the glamorous world of music and movies plus gaming and the world's most famous brands.

We are committed to providing top quality products to our customers and will leave no stone unturned in sourcing exciting merchandise from across the globe. So if you want to treat yourself or you're looking for a unique gift to suit every budget then you've come to the right place.

How Long Will My Order Take To Arrive?

Our UK orders are safely packaged and shipped by Royal Mail 48 Service. All international orders are sent by Priority Air Mail. For alternative options please contact us.

Estimated destination delivery times are as follows: 

UK: 3 to 5 Working Days
Europe: 6 to 8 Working Days
USA: 8 to 10 Working Days
South America: 10 to 12 Working Days
Russia: 10 to 12 Working Days
Rest Of The World: 8 to 10 Working Days

What Happens If My Order Doesn't Arrive? 

You will receive an email from us confirming that your order has been despatched. If your order hasn't arrived within the time scales stated above please contact us for instructions. It is always worth checking with your local Sorting Office to see if they are holding your package. 

In accordance with the guidelines set by Royal Mail here in the UK, parcels shall be classed as 'missing' after the following time scales: 

UK: 15 Working Days
Europe: 20 Working Days
USA: 25 Working Days
South America: 25 Working Days
Russia: 25 Working Days
Rest Of The World: 25 Working Days 

Once this time has been passed we will always issue you with your choice of a full refund or a replacement product [if available]. 

Please Note: Great Gear Store Limited will not be responsible for shipped items which go missing due to an incorrectly entered address. Please make sure your details are correct before placing your order. 

What Is Your Returns Policy? 

At Great Gear Store Limited we are proud of our exceptional level of customer service and offer a 30 day guarantee on every purchase. If you are unhappy with your purchase and in accordance with Consumer Protection regulations relating to distance selling, you may cancel your order up to 7 days from the day after you receive your goods. Any returned goods must be received by Great Gear Store Limited in their original and resalable condition [and sealed packaging where applicable]. 

If you receive a damaged, faulty or incorrect delivery please contact us within 48 hours of the receipt of your goods . After which we will discuss the problem with you and resolve the problem. 

Our Terms And Conditions

Once you receive an email confirming our receipt of your order please check that all the details you provided are correct. If not please inform us immediately. GreatGearStore.com are not responsible if you should fail to receive emails sent to the email address provided when placing your order.

At Great Gear Store Limited we are proud of our exceptional level of customer service and offer a 30 day guarantee on every purchase. If you are unhappy with your purchase and in accordance with Consumer Protection regulations relating to distance selling, you may cancel your order up to 7 days from the day after you receive your goods. Any returned goods must be received by Great Gear Store Limited in their original and resalable condition [and sealed packaging where applicable].

If you invoke your right to cancel an order no charges will be made if the item is yet to be despatched. If the item has been despatched or already reached the required destination it becomes your responsibility to return the product to Great Gear Store Limited. Shipping costs incurred and originally charged as part of the initial order will not be refunded and the product must be received by Great Gear Store Limited within 14 days of receipt to qualify for a refund. It is Great Gear Store Limited policy to not pay for return shipping charges unless the Company is at fault, for example, the incorrect item has been shipped.

Any items which are returned to us in less than a resalable condition will be returned to you and your refund refused [This includes any costs incurred for returning the items]. As an example, reasons for this could include... 

- Not returned in the original packaging.
- Item worn or washed.
- Pet hair or smoke odour on item. 
- Irreparable damage to product or original packaging. 

For hygiene reasons, we cannot accept returns on underwear, swimwear, jewellery (such as earrings) and cosmetics.

The customer is responsible for the item or items until they reach us. Great Gear Store Limited are not responsible for any parcel which is not received. For your own protection, we recommend that you use a delivery method which requires a signature upon delivery.

You must contact us before returning any item purchased from Great Gear Store Limited. Any unauthorised returns will be held by Great Gear Store Limited until you contact us to explain the reason for the return. All goods must be received by Great Gear Store Limited within 14 days of the return being authorised. Refunds will not be processed after this time scale and any returned items received after this period will be returned.

Every item supplied by Great Gear Store Limited has to reach a high standard of quality and be fit for the purpose that it is intended before being offered for sale. If you have any concerns regarding the quality of an item purchased from Great Gear Store Limited you must contact us within a reasonable time. Our Company policy regarding a 'reasonable time' is 30 days from the date of despatch.

If you receive a damaged, faulty or incorrect delivery please contact us within 48 hours of the receipt of your goods . After which we will discuss the problem with you and resolve the problem.

Under the Sale Of Goods Act you do not have a legal right to a refund, repair or replacement if you accidentally damaged the item, misused it and caused a fault, try to repair it yourself or had someone else try to repair it, which damaged the item, if you knew the item was faulty before you bought it, or if you decide that you no longer want the item. For example it's the wrong size or colour. 

All authorised returns are refunded within 2 business days.

All of our international orders are shipped by priority air mail, unless the 'International Signed For' service is selected, at the time of placing your order. Although Priority Air Mail is one of the fastest shipping services for international parcels, it must be noted that Royal Mail do not provide a tracking number with this service.

All of our UK orders are shipped by Royal Mail 2nd Class service. Tracking numbers are only available if the 'Signed For' option is selected at the time of placing your order.

We reserve the right to send any orders by Tracked or Signed For service at our discretion and without notice, there will be no extra charge applied.

If you have not received your item within 14 days of an email confirming despatch please contact us

If a 'missing' parcel is not reported by the customer within a maximum 30 days of despatch, Great Gear Store Limited assume that your order has arrived and a claim cannot be submitted after this 30 day period.

All losses are treated very seriously and investigated thoroughly. All missing parcels are reported to Royal Mail [or the courier used] and you may be contacted by a third party to provide further information.

If any customer experiences repeated problems with missing items Great Gear Store Limited reserve the right to decline further orders from that customer.

Quoted delivery dates are based on Royal Mail's own estimated performance and we cannot under any circumstances guarantee delivery by a particular date for any orders.

In the event of a parcel being returned to us, either due to an incorrect or incomplete address or because the parcel was not collected from a Royal Mail delivery office, the customer will be required to pay for re-delivery.

It is the customer??s responsibility to ensure that the address provided is correct. In the event of a lost parcel due to the customer providing an incorrect or incomplete address we will not be held responsible for non-delivery or loss and the customer is not entitled to a refund or replacement.

Great Gear Store Limited reserve the right to ignore and discontinue any correspondence we consider personally threatening or abusive. Abusing any employee of Great Gear Store Limited will not be tolerated and the appropriate action will be taken depending on the circumstances.

Our Contact Details

Great Gear Store Limited
3-5 The Old Printworks
Medway Street
Maidstone
Kent
ME14 1JS
UK

0203 405 1995

Company No. 6552882
Vat No. 937 3448 00