All standard United Kingdom orders are shipped using either Royal Mail or a
courier service and usually take 3-5 working days to arrive after being
dispatched which usually happens within 2 working days of an order being placed.
All United Kingdom orders sent using the Express Delivery option are despatched within 1 working day and usually take between 24 and 48 hours to arrive from the time of despatch. Express Deliveries may arrive up to 9pm weekdays and also includes Saturday delivery at no extra cost.
If you haven't received your goods within a week of
receiving our email telling you your goods have been shipped please
Returns Policy - Damaged Or Incorrect Goods
you wish to return an item to us that is damaged, which you did not
order, or for any other reason where the responsibility rests with us,
you must contact us prior to sending it back so we can make arrangements
to either refund you the purchase price or replace the damaged/wrong
items. Customers wishing to report a damaged or incorrect order can do
so by emailing us or phoning our customer service line on 0844 88 00 600
(Mon-Fri 9am-5pm GMT/BST).
Please do not
return items to us without having contacted us in advance. We will
contact you to let you know what to do with the goods that you wish to
return to us. In most cases we shall give you a freepost address to
return them to us.
When returning items
you will be responsible for them until they reach us. For your own
protection, we suggest obtaining at least a proof of posting from the
post office and making a copy of invoice as your proof of purchase.
Returns Policy - If You Change Your Mind
believe that you will be delighted with your products but there may be
occasions when you want to return your order after we have dispatched
your goods to you.
If you want to return
your order, within 14 days of having received your goods, you should
fill out the returns form on the reverse of the invoice you received
with your order, and return the goods to us along with the form. When
returning items you will be responsible for them until they reach us.
For your own protection, we suggest you use a secure delivery method
that requires a signature upon delivery when returning items. We can
only accept unspoiled items in their original packaging as returns. This
does not affect your statutory rights as a consumer.
note we can not accept returns on posters or prints and underwear,
swimwear, jewellery (such as earrings) and cosmetics for hygiene