How Long Will It Take?
Free Delivery. Orders are normally delivered within 3 to 5 working days.
Unwanted or Unsuitable ItemsIf you are unhappy with a product you have purchased from us, you may return the product within 21 days of delivery for a refund. All products must be returned in their original packaging and in a re- saleable condition (with any seals or wrapping unbroken). You are responsible for the cost of returning unwanted items to us.
Damaged ItemsPlease do not accept or sign for an order which is visibly damaged. If you receive an item which has been damaged in transit, please contact us as soon as possible. We will do our best to provide a replacement as soon as possible. This does not affect your statutory rights.
Faulty ItemsIn the unlikely event that you receive an item which proves to be faulty we are happy to help. However, we do ask that you notify us of any problem within a reasonable period of time.
Items Received In Error
If you receive an item that you did not order, please notify us as soon as possible.
How to Return a ProductPlease send an email to: firstname.lastname@example.org for a Returns Authorisation stating your Play order number.