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About us:

Owned by Hi-Fi Excellence Ltd, HIFIX is the internet shop window for some of the world's greatest Hi Fi products. With over 20 years' experience in mail order and retailing we pride ourselves on levels of service not often associated with the internet. We specialise in selling Hi Fi & Audio Visual products, we do not sell Dish Washers or Vacuum cleaners or Washing Machines, just Hi Fi and AV with un-parallel advice and support on quality products..

 

Centrally located in the Heart of the Midlands we deliver not just on low prices but pride ourselves on the level of service we give to you our customer. We are also extremely competitive on price, by buying direct huge savings can be made off High Street prices

 

We enjoy getting to know our customers as individuals, having established long standing relationships which have led to continued custom over many years and most importantly we recognise the great value of your recommendations to friends and family. Thus we lay such emphasis upon our policy of direct and personal contact between ourselves and our customers.

                                                               

Returns and Damaged Goods:

Should your ordered item arrive damaged or is faulty within 28 days; we will normally exchange it for a replacement or issue you with a full refund or credit for the cost of the item. Any refund will include any delivery or collection charges.

Please return the product to us with the original packing and all accessories. Before returning to us you must keep them in your possession and must take reasonable care of them. For your protection please ensure all goods are adequately packed and insured when shipping back to us. We reserve the right to offset any cost incurred in damage to the unit or replacing missing remote controls and accessories.

We can arrange all collections for faulty or damaged goods via a courier service, and whilst in the vast majority of cases they are carried out in line with expectations, very occasionally a collection may fail to take place. The most common reason for a failed collection is that the collection address was in-complete and the courier struggled to find it or very occasionally, the courier may run out of time during the working day. If this happens, the collection will happen the next working day. Products outside the first 28 days of purchase will have to be returned at the customer's expense.