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Welcome to the Hawks Photo Video delivery policy page. 

UK 

We process all orders on the day of receipt and orders are despatched on a standard 2-5 day delivery service. Orders often arrive sooner than the expected date but you can contact us at any time to receive updated delivery information. Low value orders are sent by Royal Mail, higher value orders by courier. You will need to sign for most orders.

EU 

We ship orders overseas only when they are complete. All electrical equipment sold is normally fitted with a UK 3-pin plug. We cannot be held responsible for electrical equipment used outside the United Kingdom.  Hawks Photo Video will ship to most destinations around the world. If you would like a quote for the cost of delivery please contact us with the items you would like to order and the country you would like us to ship to. 

Restrictions

Unfortunately we are unable to ship to Gibralter, Greece, Malta or Cyprus. Due to Customs restrictions we are unable to ship to Bosnia, Croatia and Serbia. Switzerland and Norway incurs a £20.00 surcharge for customs clearance. We will contact you to make a further payment to cover this.

Returns Policy

Return postage costs are the responsibility of the customer unless the product is found to be faulty within 14 days of receipt.
A restock fee of £5.00 or 10% of the value of the order, whichever is higher, will be made if the product is returned unless it is found to be faulty within 14 days of receipt or if the goods were wrongly delivered by ourselves.
We cannot accept responsibility for any user-fitted or owned items, such as memory etc. that are not removed before return. 
Products should be adequately packaged to prevent damage during transit.
Alternative carriage arrangements should be made for the safe transit of un-packaged or poorly packaged items.
All ancillary items originally supplied with the product must be included in the return.
Items will be rejected or charges will be made for repairs, damaged or defaced packaging or replacement of missing items.