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All orders are dispatched within 24hrs by Royal Gibraltar Post. Orders usually arrive in UK within 24 hours of shipment where they are handled and delivered by Royal Mail within 2-5 working days. 


We include free tracking with all deliveries. After ordering you will be sent a personal tracking number which will allow you to trace the order as soon as it has been processed. 


If your parcel is delayed, we must wait 15 working days before we can act to resolve it. This is in line with Royal Mails own policy which we must follow. Delayed mail often arrives within this period which is why we must follow this guideline.

If non delivery takes place through no fault of our own and your order is returned to us by Royal Mail or Royal Gibraltar Postie., you have provided the incorrect delivery address or after a number of failed attempts delivery was unsuccessful. You will be liable to pay the actual full postage cost to us to resend the order out and any other costs incured.

Cancellations & Returns 

We are proud of the quality of our goods and as such, if you find that your goods arrive with you in an unsatisfactory condition then return the unopened goods to the following address and we will process a full refund for the returned part.

The Health Store Europe
5 City Mill Lane
GX11 1AA

You are also required to e-mail play@thehealthstoreeurope.com with the Order number and relevant information to your order and return.