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Delivery Policy

FREE Standard UK Delivery

Hello Baby offers Free Standard UK delivery on everything.  This service takes 3 to 5 working days.

All Deliveries to UK addresses are sent via the Royal Mail 2nd class unless an item is particularly heavy, in which case we will use a courier.  

EXPRESS UK Delivery

Should you require something in a hurry we offer a next day Express Service at an additional cost. With this service, orders placed before 3pm UK time, Monday to Thursday are dispatched for next day delivery by DPD.

For lighter items a Royal Mail 1st class delivery option is also available.

Please note that orders placed before 3pm UK time on a Friday will be delivered the following Monday.  Orders placed after 3pm (GMT) are likely to be dispatched the following working day.

An email will be sent once the item has been sent out. Please ensure that someone is at the address and able to sign for the item as we are unable to request the driver leaves the item in a safe place.

Please be aware that this service may be restricted by certain geographical locations (eg. Jersey, Scottish Highlands and Western Isles) and carrier availability.

Please contact us before ordering should you require any assistance.

International Deliveries

We offer deliveries to European destinations for items under 2kg via Royal Mail Airmail.  This services takes 5 to 10 workings days.  

Delayed Deliveries

Unfortunately, from time to time items can be delayed in the post. We will not give refunds or send replacements until 15 working days for UK deliveries or 25 working days for international deliveries. These are the timescales after which the Royal Mail considers an item to be lost. 

From our experience deliveries are almost always delayed due to the recipient not being a home when delivery is attempted. The delivery person will normally leave a card but unfortunately this is not always the case. We therefore suggest that before contacting us you check with member of your household and neighbours to see if they have the package or delivery card. You should also check with your local sorting office.