Payment and Delivery
All our items are delivered from the UK. The standard delivery times are:
- 2-5 working days for deliveries to the UK
- 5-10 working days to Europe
Unfortunately, from time to time items can be delayed in the post. We will not give refunds or send replacements until 15 working days for UK deliveries or 25 working days for international deliveries. These are the timescales after which the Royal Mail considers an item to be lost. See more information about lost UK mail and lost international mail.
From our experience deliveries are almost always delayed due to the recipient not being a home when delivery is attempted. The delivery person will normally leave a card but unfortunately this is not always the case. We therefore suggest that before contacting us you check with member of your household and neighbours to see if they have the package or delivery card. You should also check with your local sorting office.