Terms and Conditions
Delivery by courier
Larger items such as prams, highchairs and nursery furniture are sent via UPS. If UPS cannot deliver an item they will normally leave a note giving details on how to arrange a redelivery. All orders must be signed for. We do not normally give out tracking number for courier deliveries. Unfortunately we cannot do specific day delivery.
Standard delivery times for items sent via courier are 2-5 working days for items sent to the UK mainland and 5-10 working days for items sent to major cities in mainland Europe .
Delivery by Royal Mail
All items sent under 5kg in the UK and 2kg internationally are sent via Royal mail. In the UK we use Royal Mail's 2nd class service and internationally the Airmail service. We regret that we cannot send out items 1 st class.
Standard delivery times are 2-5 days to UK addresses and 5-10 working days for international deliveries.
Wrong delivery address inputted
If you provide us with a wrong delivery address and your goods are signed for by another party, or lost in the post, Hello Baby cannot be held responsible for any loss you incur as a result.
Items lost in transit
Unfortunately from time to time items become delayed in the post. Items shipped via the Royal Mail are not considered to be lost before 15 working days for UK deliveries and 25 working days for international deliveries. We will not send replacements or give any refund before this period has elapsed.
Items damaged in transit or faulty on delivery
If an item is damaged in transit or arrives faulty, please inform us as soon as possible after an item is received. We may request photos of the damaged item(s) to confirm the problem before giving a refund or sending a replacement.
Wrong item received
If you have received the wrong item (sorry) please contact us and we will arrange for the correct item to be delivered to you asap. We may require the wrong item to be returned to us before sending out the replacement, in which case we will either arrange a collection of refund return postage costs.
If the wrong item has been delivered please inform us as soon as possible after receiving the item.
If you wish to return an item, you must inform us within 30 days starting the day after the item was delivered. After you have informed us of your wish to return the item, please do so promptly.Customers return items at their own expense and we do not arrange collections.
Remember you have a statutory duty of care to look after items when they are in your posession. Therefore please take good care of any items you wish to send back and return them unused and in their original packaging.
When returning your item please:
- Package the item securely and return it to us including your name, address and invoice number
- Please use only clear tape when resealing a package and do not write directly on the product's box.
Product faulty after return period
If your product becomes faulty after the 7 day return period specified above, please contact us with the following information
- Email address
- Invoice number
And we will investigate the matter fully. We aim to resolve any problems with faulty items within 5 working days.