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Hello Baby logo

Tel: 0800 107 8878

Email: customerservice@hellobooksdirect.co.uk

Delivery and Returns Information

All items are dispatched from the UK within 1 working day of ordering.

UK deliveries

UK deliveries are sent by Royal Mail second class or courier depending on weight. The delivery timescale is 2-5 working days

International deliveries

International deliveries are sent via Royal Mail Airmail. Please allow 5-10 working days for delivery

Items lost in the post

Unfortunately, from time to time items can be delayed in the post. We will not give refunds or send replacements until 15 working days for UK deliveries or 25 working days for international deliveries. These are the timescales after which the Royal Mail considers an item to be lost.


Item can be returned within 30 days or purchase provided they are in a pristine condition.  Please return items to:

Hello Books

Unit 5, Executive Parkj

Hatfield Road

St Albans


Please include a copy of your invoice in the order so we can identify your order