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Once payment has cleared, orders are dispatched within 48 hours if the product(s) is available. You will be sent a confirmation email as soon as your order is dispatched, so you know when to expect delivery of your order.

In the event of the product(s) you have ordered being temporarily out of stock, we will email you to let you know the estimated date of dispatch or to suggest and alternative item. At this stage, it will be possible to cancel your order if the delivery date or alternative item is unsuitable.

If there are any problems with the delivery of your item, please do not hesitate to contact us via email - customerservices@hiccupgifts.com

Free Standard Delivery on all Orders

Sent via Royal Mail Second Class Mail who aim to deliver within 4 working days.

Next Day Delivery

Expedited shipping will be charged at £7.99. Please note where Next Day delivery is required, payment needs to be received before 3pm Monday - Friday.

Please be aware that it is the customers responsibility to supply the correct delivery address on placing their order. Hiccup Ltd cannot be held responsible for the loss of orders due to incorrect delivery addresses being submitted.

Returning an Item

If for any reason you are unhappy with your purchase, the item can be returned for an alternative item or full refund. Please ensure the item is returned within 14 days of receipt and all you have to pay is the
return postage. 

To arrange the return of an item please contact us via email using the details supplied above.

Extended Christmas Gift Returns Policy

Over Christmas we will be extending our returns policy as we know many items will be purchased as gifts
and customers may want a little more time to return the product for an exchange or a refund.

ALL orders that require a refund will need to be returned to us and be in our possession within 45 days of the
order date. Any returns that exceed the extended 45 day policy will not be eligible for a refund, at this stage the only option will be to exchange the item for an alternative product of the same value.

For any further information please give us a call on 0845 330 0290.