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If you need to return a product purchased from Hitari then you have 28 working days to do so. The returned goods must be in a resalable state and any goods or accessories that accompany the returned product must also come back to us. 

The goods should also be returned with their original box, packing and accessories. 

If the return is due to missing or faulty parts then we will offer a full refund or replacement provided we are aware of this within 14 days. 

Any refund, which is due to a fault or other defect, will include a refund of the applicable return delivery charge.

Please contact us for return authorisation and details on return procedure.

The return delivery address is as follow:

Hitari Trade Limited
Return Department
Unit 13, Magreal Industrial Estate
Freeth Street, Birmingham
B16 0QZ
United Kingdom

This returns policy does not affect your legal rights.

Cancellation of Orders
You are able to cancel your order prior to shipping with no cost penalty being incurred and full credit of your account if monies have already been taken. You can cancel an order by following the links on the Hitari website, or by emailing us.

Please note that all orders received before 3pm will mostly be dispatched on the same day.