• Hello,Welcome to Play.com.  . (Not youSign in?) | Register
  • 0 SuperPoints
  • Your Account
  • Help
Delivery Policy

Same Day Dispatch

Orders placed before 1pm Monday-Friday (excluding bank holidays and public holidays) will be dispatched the same day. This is providing that the goods are in stock and available to dispatch.

If you place your order after 1pm Monday-Friday we will dispatch your order the next working day. If your order is placed at the weekend the goods will packaged ready to be dispatched on the next working day.

In the rare event that we are unable to dispatch your order the same day we will contact you by telephone or e-mail to notify you of the issue.

Delivery Locations

We currently deliver to all addresses in the United Kingdom including the Isle of Man, and the Channel Islands and to over 20 destinations in Europe.

Due to recent changes in courier delivery zones, some postcodes and areas in the Scottish Highlands and Northern Ireland will be required to use the Off-Shore UK delivery prices rather than Mainland UK.

Below is a list of the countries and zones we currently ship to:

Mainland UK
Off-Shore UK (Channel Islands, Isle of Man, Scottish Highlands and Northern Ireland)
Republic of Ireland
Europe Zones 1-5*
BFPO

We are making an effort to send all parcels by the most efficient and suitable method to reduce your postage costs and delivery times. Delivery charges outside of Mainland UK will vary - you can add products to your shopping basket and select your location to find out the exact cost before completing your purchase.

Please note: Due to circumstances outside of our control we are currently unable to ship to most worldwide destinations outside of the EU. Please use the contact us page if you wish to ask a member of staff about shipping to other areas.

Delivery Times

Below is the list of delivery times for zones we currently ship to. Each delivery time is estimated from the date of dispatch and is not guaranteed.

Mainland UK - 2-3 Days
Off-Shore - 3/4 Days
Republic of Ireland - 3/4 Days
BFPO - 5/10 Days
Europe Zones:

Zone 1 - 3/4 Days
Zone 2 - 4/5 Days
Zone 3 - 4/5 Days
Zone 4 - 5/6 Days
Zone 5 - 5/6 Days

*Europe Zones 1-5 include the following countries

Zone 1 - France, Netherlands, Belgium, Germany & Luxembourg
Zone 2 - Switzerland & Austria
Zone 3 - Spain, Italy, Czech Republic & Slovenia
Zone 4 - Sweden, Finland, Poland, Hungary, Portugal & Estonia
Zone 5 - Iceland, Norway, Latvia, Lithuania, Romania, Serbia, Croatia, Bosnia & Greece