about ICE cool fashion
ICE cool fashion is a fresh and exciting online store that has grown from having high profile retail stores in many Shopping Centres.
We aim to keep on trend and stay ahead of other fashion houses. Our designer lead manufacturing background over many years
helps us to provide our customers with the best that the fashion world has to offer.
Here at ICE cool fashion we pride ourselves on delivering a very high standard of customer service, whilst offering the fashion you want, exclusive styles at affordable prices, trying to give you a fashion boutique experience straight to your home.
We understand that our customers are important to us and we have always succeeded in bringing return visits to our stores once our items
have been bought, showing that we do have a high customer satisfaction rating. This is why we focus on delivering fast; wrapping our items
with care and pride, and answering any enquiries in a friendly manner.
With new clothes, shoes and accessories being delivered on a regular basis, there is always something to excite you when returning
to our on line store!
Ice Cool Fashion shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so
or for any damage or defect to goods delivered that is caused by any event or circumstance beyond its reasonable control.
money back guarantee
If you are not entirely satisfied with your purchase from Ice Cool Fashion, please return it in its original condition within
14 days of the date shown on your dispatch note. Some products, such as earrings, are non-returnable for hygiene reasons. This is indicated in the product description.
In line with the Distance Selling Regulations any goods returned to us by or on behalf of the purchaser for whatever reason, that are not fit for resale as determined by ourselves (including but not limited to - items screwed up into packaging or inappropriate packaging that causes item damage/distress, dirt marks, odors such as perfume/smoke/deodorant,
animal hairs) will not be accepted.
how to make a return
- You must notify us online before you return a product.
- In order to do this, log on to your account, and email in the contact us link.
- State a reason for the return.
- Please enclose a copy of your invoice and the returns slip in the return parcel.
- The parcel must then be returned via the Post Office counters in accordance with the details set out below.
returning the parcel
- The item must be repacked in the same condition as it was received.
- Attach the return address label at the bottom of the returns slip to your return parcel.
- You will then need to return the package to a Post Office counter.
- Please note the cost of the return is the customer responsibility.
- Obtain a postage receipt from the Post Office; this will act as your proof of return.
- The returned parcel is the customer's responsibility until it is received by us. As a result we suggest customers use a delivery service where they can track their return
- We will process a refund to returned items that are in accordance with our returns policy.
- Items must be returned in their original condition within 14 days of the date shown on your dispatch note.
- Once the product has been received and inspected we will send you an email letting you know we have received and processed your return.
- After you have received the email please allow 5-10 working days for the refund to be credited to your account.
- If you are returning an item because it is unwanted delivery charge is non refundable.
- If the product is returned because it is defective or not the one you ordered will we issue a full refund including the delivery charge after our inspection has taken place.
- You can exchange an item for another size or colour, and it will be sent to you free of charge.
- You can exchange for another item, if the price is different you will be refunded or charged the difference, and then posted to you free of postal costs.
This returns policy does not affect your legal rights.