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All items are dispatched and delivered promptly and in perfect condition. Items will usually be dispatched within 2 working days of receipt of order.

Please allow up to 5 working days for delivery; although this is often the longest you will wait. If you experience any delays, we ask that you wait 10 working days before contacting us. If you have any questions, concerns or have not received your item, please contact us using the contact merchant facility in your Order History page.

If your product is faulty??

Should you suspect a fault with your product, in the first instance, please call our team on 0845 257 1151 or email us at support@ink-trader.com and depending on the product, we may be able to help you solve the problem over the phone

If your issue relates to a genuine manufacturer product, we may ask you to contact the manufacturer directly. We may ask you to do this if you feel the product failed to produce the yield you were originally expecting.

Our most popular manufactures can be contacted for telephone support on the below numbers:

Canon: 0844 369 0100

HP: 0845 605 6013

Kodak: 0871 909 0071

Epson: 0871 423 7766

Exchange/Refund:We may ask you to return the product for testing if an item is suspected to be faulty. If an item is faulty, we will then give you an exchange or full refund plus any delivery charge paid.

If the item is not faulty, we are unable to offer refund or exchange for the item.

Ink Trader will not be liable to refund or exchange an item which does not have a fault but has been tested on a non-European specification printer (i.e Printers purchased in North/South America or Asia Pacific regions).

If your product is damaged??

Please email us at support@ink-trader.com or call us on 0845 257 1151 and we will assist you.

If you have simply changed your mind??

If you change your mind and would like to return your product, we're happy to exchange or refund it as long as:

  1. The product is in its original unopened and sealed packaging
  2. You return it within 14 days of date of purchase

Please email us at support@ink-trader.com or call us on 0845 257 1151 and we will assist you.

Exchange/Refund: We will then give you an exchange or full refund minus the original delivery charge.

Cancelling your order before it??s dispatched??

If you want to cancel an order you??ve just placed, please call us as soon as possible.

Owing to the fast moving nature and volume of items we process, all orders are processed within 24 hours, and therefore we cannot guarantee to be able to intercept a cancelled order prior to it being shipped.

If we ship an order which is subsequently cancelled, we will ask you to return the item prior to the order being cancelled and your money refunded.