Free UK Standard Delivery
Goods are despatched via the Hermes 48 hour service or via TNT's postal service (the firm chosen for delivery is predetermined by the weight, size and value of your goods, and this is something that we are unable to override) and, although these are not guaranteed delivery services, the majority of our items will be delivered within 2 working days from despatch.
We aim to despatch all goods within 2 working days. Orders outside of the UK and Ireland may take a few extra days to be despatched and delivered.
Please be advised that delivery of parcels to business addresses can take longer than those sent to home addresses.
A signature may be required upon delivery. If you are not at the delivery address to sign for the parcel, the couriers will attempt a further two deliveries and subsequently will return the parcel to ourselves. Please note our advisors cannot be held responsible if you are not at the delivery address to accept goods when they are delivered.
We deliver to the United Kingdom and Ireland plus the following overseas locations:
Andorra, Austria, Belgium, Belarus, Cyprus, Denmark, Finland, France, Germany, Gibraltar, Greece, Greenland, Iceland, Italy, Liechtenstein, Luxembourg, Malta, Monaco, Netherlands, Norway,Portugal, Romania, San Marino, Spain, Sweden, Switzerland, Vatican
Orders shipped overseas are shipped with DHL
All goods can be returned to us for a full refund on the cost of goods or exchange within 21 days from the date of despatch providing they are unworn and unused, but we cannot accept returns of underwear unless faulty upon receipt. Items must be unwashed, unworn and still have their tags and labels attached. Please note that we do not provide a free returns service but kindly ask that you pay only to return goods you need to return, unless of course they are faulty or sent in error in which case you should contact us and we'll deal with the matter immediately. Please ensure that you receive a proof of postage for your own records and have adequate insurance cover should the parcel be lost.
How to Return
To return goods, simply fill out the reverse of the invoice, package the goods in suitable wrapping and return to us at the address on the reverse of the invoice. Please ensure the invoice is included with the goods and that you've marked on it what you're returning and why and list any items you require in exchange of those returned. If you no longer have the original invoice, please contact us with your full address, order number or customer number. If any items to be exchanged are more expensive than the original items, you will need to supply a daytime telephone number which allows us to contact you during office hours; this is so we can obtain payment details for the additional charges. If we cannot reach you, we will either leave a message or send a letter or email, asking for you to contact us.
Joe Browns LTD
Brown Lane East
Please rest assured returns are processed promptly once we receive the goods.