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Contact us at sales@jacinabox.co.uk with any queries including as much information as possible. We will answer but only Mon-Fri so don't panic if we don't reply instantly. We will sort any problems out so please don't leave negative feedback before you give us a chance to correct the problem. You can also contact us on 01260 223104 between 9.30am and 2.30pm Mon-Fri.

If you have a faulty or incorrect item please contact us before returning it as we may be able to arrange for replacement parts or a cheaper method of return.

Under the United Kingdom's Distance Selling Regulations, you have the right to cancel the contract for the purchase of any of these items within a period of 14 working days, beginning with the day after the day on which the item is delivered. This applies to all of our products. However, we regret that we cannot accept cancellations of contracts for the purchase of video, DVD, audio, video games and software products where the item has been unsealed. Otherwise, we can accept returns of complete product, which is unused and in an "as new" condition.

To cancel this contract, please pack the relevant item securely and send it to us with the delivery slip so that we receive it within 14 working days after the day of the date that the item was delivered to you or, in the case of large items delivered by our specialist couriers, contact Jacinabox customer services using the link below within 14 working days after the date that the item was delivered to you to discuss the return.

For your protection, where you are returning an item to us, we recommend that you use a recorded-delivery service. Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error or the item is faulty. If we do not receive the item back from you, we may arrange for collection of the item from your residence at your cost. You should be aware that, once we begin the delivery process, you will not be able to cancel any contract you have with us for services carried out by us (e.g. gift wrapping).

Please also note that you will be responsible for the costs of collection in the event that our specialist courier service collect a large item from you to return to us. As soon as we receive notice of your cancellation of this order, we will refund the relevant part of the purchase price for that item.

Gawsworth Business Court
North Rode
CW12 2NX

Thank you for shopping at Jacinabox