This site is run by Brands In Ltd and uses an online secure credit card transaction system provided by Paypal. If you possess a valid Visa, MasterCard, American Express, Diners Club or JCB credit card, or a Maestro, Solo, Visa Electron or Visa Delta debit card, then you can enter your details in a totally secure environment that encrypts all your credit card details and provides a safe reliable way for you to pay. As the service is run by Brands In Limited you will see a reference to them on your card statement should you pay with Paypal.
This store also accepts payments from the PayPal service. When paying by card through PayPal, the payment transaction is made by yourself as you place your order and your payment details are held by the third party involved, not by us. This means that we have no facility to charge additional payments to your card, although we can authorise full and partial refunds when necessary.
When will my credit card be charged?
You will be charged when your order is submitted??not at time of shipping or delivery.
I cancelled my order. Why do I still have charges on my account?
When you checkout, an authorisation is sent to your financial institution to put a ??hold?? in the amount of your order. The hold will drop off within 3 - 8 business days (depending on your bank or financial institution) after your order is canceled. We are unable to remove pending charges for orders that did not make it into our system. We make it a priority to protect our customers from fraud as diligently as we can. If the name on the account doesn't match the name or address of the credit card holder or item recipient, the order will likely get flagged in our system. If you are ordering on behalf of someone else, please create your own account (in your name), as this will simplify the billing process for everyone involved.
PRICING & DELIVERY
Pricing on each product is shown in Sterling or Euros and includes all applicable sales tax.
All orders are sent from the UK using the services of the Royal Mail and Air Mail, free of charge.
Orders to the UK should then be delivered within 3 working days of dispatch. Orders sent outside the UK but inside the European Union should be delivered within 10 working days of dispatch. Orders outside the EU should be delivered within 14 working days of dispatch.
If orders have not been received within 28 days of dispatch, please Contact Us and we will then (where possible) re-send the order.
What shipping methods are used?
UK and European orders are shipped via Royal Mail and will be passed to the local European postal service.
How will I know when my order has shipped?
You will receive a shipment confirmation email that may contain a tracking number (depending on your chosen shipping method) when your order has been scheduled for pickup.
How long will my order take to arrive?
It largely depends on where you live and which shipping method you chose. International shipping time-frames are estimates only, as customs processing can occasionally delay delivery by up to 2 weeks. Please keep in mind that ordering 2-day does not guarantee delivery 2 days from the time of order, but from the ship date.
How will my item(s) be packaged?
Apparel can be shipped in a soft envelope or a box, depending on the number of items in the order. Lithographs are sent in flat cardboard boxes layered with cardboard inserts to protect them during shipping. Oversized lithos are sent rolled in a sturdy poster box. Posters are shipped in a poster tube. Orders containing both apparel and artwork are often shipped in multiple packages.
What if my shipment is taking too long?
If a significant amount of time has passed (1+ weeks with no Shipping Confirmation E-mail, 2+ weeks waiting for domestic delivery, 4+ weeks for international delivery) and you don't have a tracking number, please email us using the feedback and contact form. For international orders, please be patient. Your order has to go through customs which can delay a delivery significantly, and we have no control over that process.
What if I'm missing an item?
You may have ordered items that could not be packaged together (i.e. Apparel and Artwork), and therefore had to be shipped separately. If you do not receive the missing item within a day or two after receiving the first shipment, please create a Support Case.
What if something I ordered is damaged upon delivery?
Create an email concerning the damaged product and include photos taken of the damage, if possible. For lithographs that are damaged in transit, there are special instructions that will be issued to you by Customer Service upon receipt of your email.