Your order will usually be delivered to you within 7-10 working days from the date of dispatch. All deliveries will be made by standard ground transportation.
If an order cannot be delivered due to inaccurate or incomplete delivery information provided by you, then the device will be returned to Kobo and you will be charged for all delivery
If you are dissatisfied with your device for any reason, you have thirty (30) days after the date of purchase to return the device to Kobo. All delivery charges required to return the device are at your expense. A tracking number should be provided to insure delivery of the shipment. Upon receipt of the returned device, Kobo will refund the cost of the device to the credit card charged at the time of purchase, less any applicable delivery charges.
Warranty & Help:
If you encounter problems with your device, please contact Kobo's Customer Care centre
to resolve the issue (00800-33223344). If, within the warranty period, the issue cannot be resolved, you may exchange your defective device in accordance with Kobo's warranty. Kobo will require a copy of your receipt if you make a warranty claim for your device.
Warranty information can be found at www.kobo.com/userguides