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Almost all orders are dispatched from our UK warehouse. Our aim is to dispatch
almost all orders within 24 hours, if orders are placed before 4:30pm (Monday -
Friday).  The majority of our orders are
sent within 12 hours. The orders placed over the weekend are despatched the following Monday.

Please make sure to provide the correct delivery address when
purchasing an item. We are often unable to change the address after the order has
been placed.

All orders to
UK addresses are sent using Royal Mail Standard First Class Service delivery.
Generally it takes 1 - 3 working days, delivery usually occurring on the 2nd
or 3rd working day after despatch.

Unfortunately the
Royal Mail does not have an option that allows the tracking of Standard First
Class or Second Class deliveries once they are in the postal system so we
cannot provide a tracking number to trace the parcel en-route. In the worst
case, the Royal Mail does not consider a First Class parcel lost until 14
working days have passed, however, this does not happen very often and it is
still very likely that this shipment will arrive within the 14 working days.
Please note that the first working day is from the day after your item has been
dispatched and is Monday through to Friday excluding bank holidays.

In the case of
high value and large volume of items orders we may occasionally send the item
tracked - however this is not a service that we offer in general as, unfortunately
tracked services are very expensive.

If you think your order has taken too long then please contact us via e-mail at
kibanza56@yahoo.com