Q. Delivery Areas & Charges?
Please note depending on the size and value of the order, Delivery charges for Off Shore islands may Change. E.g. Furniture Room Sets may attract higher charges. Please call to confirm on 01924 439049
Q. Do we deliver to your address?
We deliver to ALL postal areas in the UK; England, Wales, Scotland and Northern Ireland. Please find a list of All Locations we ship to:
We do not deliver to any of the following destinations via play.com, please check your postcode before ordering.
For security reasons we cannot deliver to a BFPO address. We also reserve the right not to deliver orders if we believe the address is not secure, for example, to a communal postal address or PO Box. If this affects an order you place, we will notify you as soon as possible.
Q. Comments Explanation
NEXT-DAY Delivery - These are items which are generally IN STOCK, and held in our warehouse. If the Order is received before 2pm, the order will be dispatched the same day for a Next Day Express Delivery with Interlink Express.5-10 Days Delivery - These products are usually IN and OUT of stock, they have usually been reserved in our suppliers warehouse. As soon as your order comes through, a request is made for the order to come to us. Once the Order has arrived it will be dispatched to you on a NEXT Day service. Dependant on the brand the lead time could vary from 3, 5 , 7, or 10 Days.Direct Delivery - These Items are dispatched directly from the manufacturer, Couriers policies may vary. Please see delivery disclaimer on the product page which will outline the delivery procedure and timescale for each individual direct delivery Item.Pre Order - Item is available to purchase from kiddies kingdom and will be dispatched at a later date. Stock has been reserved, purchase order has been made. The item is due in stock when stated in delivery disclaimer and will be dispatched then. Please note this date is a guide based on information and delivery indications given by the manufacturer.
Q. Only part of my order has arrived
If you have not received the entire order as expected, then please contact our customer services on 01924 439049 or send us an email via the contact us page.
Q. Are our orders insured?
All orders placed at Kiddies Kingdom are fully insured incase they are lost or damaged in transit.