Whilst every reasonable effort shall be made to keep any delivery date, time of delivery shall not be of the essence and we shall not be liable for any losses, costs, damages or expenses incurred by the Customer or any other person or company arising directly or indirectly out of any failure to meet any estimated delivery date.?
London Magic Store shall endeavour to deliver the Goods within the specified time from receiving your order (subject to availability) and every reasonable effort shall be made to keep to any estimated delivery date given. If we is unable to do this, then you will be informed of a new delivery date. If you do not agree to a new delivery date then the order will automatically be cancelled and any binding contracts will be void and unenforceable.
Unless otherwise agreed we may deliver by instalments, your cooling off period under the right to cancel will commence the day after the day of the delivery of your final instalment.
Should the customer request for the delivery to be made by instalments a further agreed carriage charge will be applicable.
Delivery of the goods shall be made to the customer??s confirmed address and the customer shall make all arrangements necessary to take delivery of the goods whenever they are tendered for delivery.
We offer a wide range of delivery options. Customers can select delivery dates and times, if you supply an email address you will also receive notification of delivery dates by email, should delivery dates not be met by the customer we will refund you on receipt of the goods minus the carriage charge, if we fail to meet delivery times when your goods are received back we will refund you in full unless instructed by the customer to send goods back out, additional delivery charges may apply.
Every effort will be made to deliver the goods as soon as possible after your order has been accepted. However time of delivery shall not be of the essence and in circumstances where we fail to meet any estimated delivery time, from unforeseen demand, discontinued products or any other such matter outside our control, we shall not be liable for any direct or indirect losses, costs, damages or expenses incurred by you or any other person.
If you cancel an order under the Distance Selling Regulations, the Supplier shall refund or re-credit you within 30 days for any sum that has been paid by you or debited from your credit card for the goods, less any expenses incurred for failed delivery.
If you deliberately fail to take delivery of the goods (otherwise than by reason of circumstances under control of London Magic Store) then without prejudice to any other right or remedy available to the us, we may:?
- store the goods until actual delivery and charge you for reasonable costs (including insurance) of storage; or
- sell the goods at the best readily obtainable price and (after deducting all reasonable storage and selling expenses) account to you for any excess over the price you agreed to pay for the goods or charge you for any shortfall below the price you agreed to pay for the goods.
We ask you to notify us if you have not received your delivery within 72 hours of receiving the shipment notification email, to enable us to trace your order.
London Magic Store may deliver the Goods in advance of the estimated delivery date. However shipment notification may be made by telephone call/message, email, fax or by post on the due date.
Damaged, Shortages and Non Deliveries
Once your order has been despatched by the supplier, a shipment notification email will be sent to you detailing:
- the delivery agent,
- the approximate time when delivery will take place,
- the delivery agent??s tracking number,
- the delivery service used,
- The number of parcels being sent to you?
Upon receipt of your order the delivery agent shall ask you to sign for the goods received in good condition. Please carefully examine the packaging and note down any damages on the delivery agent??s documentation. It is your responsibility to sign for the correct number of parcels the delivery agent is delivering to you or getting you to sign for. If you are unable to check the contents of the package at that moment in time please sign for the parcel as "UNCHECKED". Failure to do so may affect any claims that you make thereafter.
Damaged in Transit ???Should any damage be identified upon opening the parcel(s) you should notify the supplier within 24 hours of delivery and advise the exact damage. Under these circumstances the goods should be put back into the original packaging you received them in and made ready for collection by the supplier. Failure to notify in the given time could affect the claim being made by you. It is imperative that you do not dispose of any of the packaging, as this will be required to affect a claim against the delivering agent.
Shortage or Incorrect Delivery ???Should any delivery be short or incorrect you should notify the supplier within 24 hours of delivery and advise the exact inconsistencies. Failure to notify in the given time could affect the claim being made by you. It is imperative that you do not dispose of any of the packaging, as this will be required to affect a claim against the delivering agent. Should you be missing an item but signed for the correct number of parcels, you must notify us as soon as possible. You will be requested to provide us with a copy of the shipment notification included in your delivery.
Failed Delivery ???Should your order not reach you within 72 hours of receiving the shipment advice email being sent to you, you should notify the supplier immediately of non delivery of your order.
Upon receiving notification from you regarding a delivery discrepancy the supplier will initiate an investigation on your behalf and endeavour to have a replacement in progress within 4 working days of receiving your claim. The claim will be handled by the supplier, and an arrangement will be made to collect the damaged goods and replacements will be sent.
We will not accept liability for goods lost in transit unless we are notified within a reasonable period and request that we are notified as soon as possible and the most within 5 days from the shipment date. The shipment date will be advised via the shipment notification email which will be emailed to you when your order is despatched.
We shall accept no liability for shortages, non-deliveries, incorrect goods and goods damaged on delivery if you do not report this to us within a reasonable time period. Except when extenuating circumstances have prevented notification within the reported timescale. The extenuating circumstances must be by mutual agreement.
Return of Orders
It is your responsibility to make sure the any products returned are adequately packaged and received by the Supplier in reasonable condition. You shall be responsible for any loss or damage caused to return Goods where such damage has been caused by your negligent or faulty packing.
Proof of delivery should be retained and made available by you for any such returns made by you should the supplier request it.
The Customer should obtain a Returns Authorisation number (RA Number) in order to return goods. The RA request must be completed online at www.londonmagicstore.co.uk. Only once the RA has been authorised, do we advise you to return goods. The RA number must be clearly marked on the outer packaging only and not on the manufacturer packaging. We do not refund for the cost of returning the items to us. If you are unable to obtain a returns reference number you should fill out a RA form from the customer account section, complete it fully and enclose it with your returned parcel.
You should return your product complete. Therefore ensure that all additional enclosures, such as manuals, free software, cables etc are all returned. Adequate packaging must be used to return the goods. Charges may apply to returned goods that do not meet the above criteria.
Adequate packaging constitutes that the item is wrapped securely and then placed inside a box in order for the item to return to us with no internal or external damage. Items that are not securely wrapped and received damaged will be securely repacked and returned back to you, so that you may attempt to claim from your courier.
We reserve the right to reject any item(s) that do not meet the criteria laid-out above.
A restocking fee sufficient to cover our reasonable costs may be levied on item(s) cancelled after the cancellation period.
It is your responsibility to notify us of any incorrect goods supplied to you within a reasonable time from the date of shipment.
If the items are not as ordered, you must not open the manufacturers packaging or use the item.
You will be required to provide further information on what was received i.e. we may require the manufactures part codes and a full description of what has been received.
Should there be any extenuating circumstances that have prohibited you from notifying us within a reasonable time frame, resolution will be by mutual decision.
Faulty Goods (not applicable to goods returned under your right to cancel)
If you think that the product you have purchased is faulty or incompatible with your computer system we may refer you to the manufacturer, due to their extensive knowledge of their products. If the manufacturer agrees that the product is faulty, in most cases they will be able to authorise a replacement/repair of the product direct with you. This does not affect your rights to deal direct with the supplier.
A restocking fee of up to 25% could be charged on returns, which prove to be non-defective. It is therefore imperative that you have made contact with the manufacturer first. The restocking fee is non-negotiable. In all instances when contacting a Manufacturer you must retain the reference code that you are given.
Opened software shall not be accepted for credit or exchange. If any discs are found to be faulty you may be asked to contact the manufacturer directly as they will issue replacement discs. Once software is opened it is deemed that you have accepted the manufacturers terms or license, software can only be returned un-opened.
If a product fails within the manufacturer??s DOA (dead on arrival) period, a replacement product or a refund will be offered to you, you will be offered a repair and not a replacement on PC systems as this is the most economical option, high costs are involved with offering replacements, this does not affect your right to a refund.
Dead on arrival indicates the period in which we will offer a refund on a product from arrival; we class this as a reasonable amount of time.
If for any reason you are issued with a refund, please note the following,
- All refunds will be issued to the same payment method as on the original order.
- When a refund is processed, you will receive an email notification.
- A refund will usually reach your credit card account within 4 working days after it has been processed, please allow up to 10 working days for it to be credited. We aim to process all refunds within 30 days of request; refunds will be processed as quickly as possible.
- If the goods are found not to be faulty or they have been damaged by misuse, they will be returned to you and no refund will be issued unless returned under the distant selling regulations.
The relevant manufacturer will process all offers of ??Money Back?? guarantees and you should contact them directly to arrange return and refund.