• Hello,Welcome to Play.com.  . (Not youSign in?) | Register
  • 0 SuperPoints
  • Your Account
  • Help




We understand that items may need to be returned.

General conditions for

*Requests for return of items must be made in writing by e-mail 
* All requests for return should provide the following details:
- The correct order reference number
- Reason for return
- In the case of faulty products ?? the nature of the fault
* You may only return your item once we have contacted you to confirm your
request for return
* All returned goods should include a note with the same details as required
for the request for return (a printed copy of your correspondence with us to
return the item will suffice)
* We strongly recommend that any packages you send back to us, are fully
insured and that you ship using a service that can provide a proof of delivery
* We will not be responsible for any items which you send back to us that are
lost or damaged in transit.

Any returns that do not meet the
above conditions will not be accepted

Returns within 7 days
of delivery

* You must notify us within 7 days of delivery of any item that you wish to
return back to us.
* The `General conditions for return?? apply.
* We will not refund part of the fulfillment cost or the EXPEDITED charge and
you will be liable for the delivery charge when returning the product. We will
however give you full refund for the actual value of product and shipping cost
* Returned goods must be complete, unused, in 'as new' condition, and must be
returned with the original box, packaging and accessories.
* Where a refund is requested:
- Products returned to us complete, `as new??, unused and in the original box
will be refunded the full invoice price of the item only i.e. Fulfillment &
Expedited will not be refunded.
- Products returned to us incomplete i.e. missing manuals, accessories etc.
will incur an appropriate charge which will be deducted from the refund
- Products returned to us which have been opened, seals broken, packaging not
intact, will incur a fee of up to 35% of the price paid for the goods, subject
to condition. Hygienic products can not be returned unless they have original
seal under this section.

Returns of faulty
goods within 28 days of delivery

* Faulty products may be returned within 28 of delivery for a replacement
* The `General conditions for return?? apply 
* We will dispatch a replacement product once the original item has been
received and investigated as per your stated fault. If no fault found, there
will be an Engineer cost and shipping cost involved.
* The replacement of products does not apply to faults caused by accident,
neglect, misuse, damage resulting from exposure to sand and water or failure to
follow the manufacturer??s instruction.

Returns of faulty
goods after 28 days of delivery

* All products carry a minimum one year guarantee with respective manufacturer
who acts as our service agent through their network of service centers. Direct
arrangements will ensure speed & efficiency. Details are supplied in the
original package, but if you need help. Please contact us.
* The `General conditions for return?? apply.
* You will be liable for any delivery charges arising from the return and
replacement of fault products.
* The repair of products does not apply to faults caused by Commercial use Wear
& Tear, accident, neglect, misuse, damage resulting from exposure to sand
and water or failure to follow the manufacturer??s instructions.

If you have any doubts
please contact us. We will be more than happy to help.