At magicdiscounts we do our very best to ship your item promptly and
inexpensively! After you have paid for your item and funds have been released
to us by Play.Com , the below policies apply:
Delivery 2nd Class
times are 5-7 working days for all orders going to the UK Mainland.
Delivery 1st Class (UK only)
times are 3-4 working days for all order going to the UK Mainland.
1-2 working days for UK Mainland.
Please note these are all estimated deliveires and may take longer specially for Ilands , Highlands, . For order out of UK, it depends the country , but you must allow 7-14 working days . We reserve the right to cancel any orders that we feel we can not fulfil within our delivery policy.
We generally use DPD, Parcelforce or Royal Mail Recorded delivery or Tracked
system. Please ensure that once the parcel is delivered at your address the
parcel is checked for any sign of damage or shortage and signed accordingly.
Once they obtain a signature from you or on your behalf or their tracking showes as delivered , no claims will be accepted. YOU HAVE TO TRUST THE SHIPPER AS WE DO.
If you are not at the given address by you when they try to deliver, they
normally will leave a card and take your parcel to nearest Post /Sorting Office
or their depot for you to collect or arrange re-delivery. If you do not receive
your parcel and have not had notification within a week , please contact us and
we will trace & investigate immediately. Please note that your shipment is
only paid for one delivery attempt, after that it is your responsibility to
obtain either by collection or arrangement with Royal Mail/Parcelforce/DPD or
other couriers used.
Please note that its very unlikely that you will not received your orders promptly,
but in the rare occasion that parcel is lost by carriers, you must understand
that we have to allow reasonable time for Royal Mail or other couriers to try
and trace your parcel based on their 15 working days. Thank you for your understanding.
Please do not hesitate to contact us with any concerns , we will work with you all the
way until you are happy with your transaction.