Delivery & Returns
Music and Merchandise aim to ship all orders placed before 12:00 noon Monday to Friday the same day, if we do encounter stock issues we will be in touch with customers within 24 hours of placing the order. All orders will be shipped on a Royal Mail Second Class service.
If your order has not arrived by the estimated delivery date, we're here to help. Before getting in contact with our customer services team, have you tried the following?
If you still can't find your parcel, please email us and quote your order number. We'll reply within 24 hours and do our best to locate your parcel straightaway. If it cannot be found, we will arrange a replacement or refund for you missing order.
We want to sort out any issues with faulty items straightaway.
As soon as you discover a fault with your order, please contact our Customer services team with the order number, the faulty item's name and number, and a description of the fault. In some incidents we might ask for photos of the faulty items.
We'll get back to you within 24 hours and send you a replacement item/refund as quickly as we can.
We want to sort out any issues with incorrect items straightaway.
Please contact our Customer services team with the order number and the incorrect item's name and number. We'll get back to you within 24 hours and do what we can.
Music and Merchandise LtdCorner Of Road One/ThreeWinsford Industrial EstateWinsfordCheshireCW7 3PZUnited Kingdom
Completed your order but changed your mind? No problem ?? you can return it under the Distance Selling Regulations. The UK Distance Selling Regulations advise you have seven working days to cancel the contract for your order with us and we will issue you with a full refund. The seven working days starts from the day after you receive your order.
These items returned must be in their original condition, including tags and any packaging, e.g. shoes must be returned with the original shoe box.
We want to give you a hassle-free way to return anything. Once you have received your order, you have 28 days to decide if you want to keep it (including sale items).