Dominoes Toys is a family run business established in 1983 with a fantastic choice in store delighting customers both young and old with our range of traditional toys, modern toys and much more. We are the Midlands' favourite independent retailer of toys, models, arts and crafts. Our team of enthusiastic and friendly staff are always on hand with any help or advice you require. Mail Order Express became part of Dominoes Toys in 2009, and has been trading on the internet for more than a decade, selling leading brands of toys, games, puzzles and crafts.
Return of Unwanted Goods
You have cancellation rights that allow you within 7 working days starting from the day after you receive the goods to return any goods purchased. We will however give you a longer period of 21 days. You must take reasonable care of the items and must not use them. The cost of returning the item(s) is at the purchaser's expense, and must include the Returns Information found on the reverse of your dispatch note. Upon receipt of the unwanted item(s), you will be refunded the full cost of the item(s).
Please note: When returning goods in the UK please obtain a Certificate Of Postage which is provided free on request by the Royal Mail, or send via recorded delivery. We cannot be held responsible for goods that do not arrive.
We will either replace the faulty item(s), send replacement parts or refund in full within 12 months of the purchase date. Please contact our Customer Service Team with details of the faulty item(s) on 0844 249 1111 or email firstname.lastname@example.org. The Customer Service Team will be able to advise of the appropriate course of action, and proceed with the necessary steps as quickly as possible.
Our friendly and experienced team is here to help, you can email us at: email@example.com or phone 0844 249 1111.
Our opening hours are:
9am to 5:30pm Monday to Friday.
Head Office address is:
Mail Order Express
Dominoes Of Leicester Ltd
66 High Street
Most items are posted with Royal Mail. Delivery time is typically 3 - 5 working days. Larger/heavier items are posted by courier on a 72 hour service.
Registered Office address is:
The Oval VAT no: 399 5043 10
14 West Walk
Registered in England No. 1730933