We are happy to refund unwanted items that are returned to us within 30 days of the order being shipped, provided they are in perfect condition and the original wrap is intact. Please send the items to the address below and ideally enclose a note quoting your order number.
Please note that were items are returned as no longer required, the cost of the item only will be refunded and not the postal charge or return postage costs unless other wise agreed in advance.
We will issue replacement items where available for orders that have not arrived within Royal Mail specified times, however we need to be made aware of non-arrival within the following timescale: UK - 30 days, Overseas - 35 days.
For any items that have been damaged in transit or are found to be faulty when used, we will ask for the product to be returned to the address below with a note of the original order number and as much detail as possible of the damage / fault. These items will be checked and then either replacement items supplied or a refund issued as agreed. For these items, the return postage costs will be
reimbursed on an agreedservice / cost basis in advance of posting. Unless otherwise agreed, return postage is covered at the cost of standard Royal Mail letter, packet or air mail charges.
Customer Service, MediaMine,
Units 2-4, Chapmans Park Estate,
378 High Road, Willesden,
London. NW10 2DY