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Delivery Policy

We aim to dispatch all items within 24 hours of your order being placed.

Orders placed on the weekend will be dispatched on the next working day. 

Delivery Address Change Requests

We are unable to change the delivery address once an order has been placed.  Please ensure that the correct delivery address is specified before placing an order.

Delayed / Lost Parcels

Royal Mail wait 15 working days before declaring an item lost.  If after this time your order has still not arrived, please contact us

Problem with your order?

If there is a problem with your order, please email our customer services team at play@mediastore247.com.

We will do everything we can to resolve your problem in the quickest and most efficient manner