Please send all refunds/exchanges within 14 days to:
Mega Fancy DressUnit 17 Bellingham WayNew Hythe Business ParkAylesfordKentME20 7HP
Here at Mega Fancy Dress we offer a 14 days returns policy. Returns received outside of this time will not be accepted and returned to the customer at their expense. Please enclose a copy of your original invoice and a detailed note with reason for return.We recommend you send any returns recorded as we are not liable for lost returns. The cost of the return postage will be the customer's liability. We will replace faulty products with the same product or refund back to the same method of payment if the product is no longer available.If you are not happy with any product you have ordered and received from ourselves, then you may return them to us within 14 days for either an exchange, credit note or a refund. All returns, unless faulty, may be subject to a handling charge. If you choose to exchange the unwanted item for an exchange totalling higher than your original, then you will be liable to pay the difference. Postage costs do not constitute as part of the credit note.
Wigs, hoisery and make up may not be returned due to hygiene reasons. If part of your costume has a wig or hoisery please do not open these unless you are sure you want to keep the costume.All non-faulty returned goods will only be accepted if in the same condition as they were sent out, i.e. in original packaging with all relevant materials enclosed. Any returns that are not received in this way will be sent back to you at your cost or held pending contact and will be destroyed within 60 days if no contact is made.No replacement items or credit notes can be dispatched until the returned items have been received by us. Please allow up to 28 days for any refunds to appear on the card paid with.
In the event your item arrives too late for your party, refuse delivery for the parcel and it will be returned back to us. Alternatively if you have already received your package you can return it following the instructions above. If Mega Fancy Dress or our couriers are found to be at fault we will refund the cost plus postage. In the event where you were absent during delivery we will refund the price of the costume.Cancelling An Order Prior to PaymentAll orders prior to payment can be cancelled and will not be posted until payment received.Cancelling An Order After PaymentWe offer a quick turn around in order to get you your costume fast, therefore once an item is paid for we are unable to change, add or cancel an order once payment has been received. If you have placed an order and no longer want the costume you can refuse delivery, or return the costume back to us for a refund subject to our returns policy.