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Our Returns Policy

At My-Outlet we want you to be able to shop with 100% confidence. Nobody wants to be stuck with goods they do not want, and we are here to ensure that never happens.

Damaged or Faulty Items

Items received faulty or damaged, will be replaced or refunded without hesitation. We ask you contact us with details of the item as some problems can be resolved without the need to return the item to us. Product that are faulty or damaged will be replaced or refunded on the day we receive the original item back and we have checked it. We will require you to send the item back to us using 2nd class post and this cost will be reimburse to you once we receive the item back, unfortunately we are unable to refund your return postage cost if any other method for return is used.

Please contact us using the feature within your account to inform us that you wish to return the goods and we will send you a returns slip.

Unwanted Goods Or Wrong Items Ordered

Please inform us within 7 days of receipt should you wish to return your item purchased. You the buyer are responsible for the return of postage and initial postal cost incurred by My-Outlet. We do not have a restocking fee policy for any item we sell. You are also welcome to exchange the product for the correct item and we will either charge or refund the difference where appropriate. Refunds due will be issued on the same day the item is received back. Please contact us first if you wish to return an item.

To be eligible for a refund, goods must be in original packaging and in a condition that will allow for resale.

There are no refunds for installed or used Electronic items.

Returns Address

  • Address 1
  • Address 2
  • City
  • County
  • Post Code


Contact Details

Email:  support@email.com
Phone: 00000 000000